Contact Information: Contact: Michelle Barry BridgeView Marketing for IneoQuest (603) 809-2748 michelle@bridgeviewmarketing.com
IneoQuest Enhances IQPinPoint With New Program Availability Reporting
IneoQuest Provides IP Video Service Providers With New Tools That Enable "Five-Nines" (99.999%) Service Availability Reporting
| Source: IneoQuest Technologies
MANSFIELD, MA--(Marketwire - September 10, 2008) - IneoQuest Technologies, Inc., the leading
global supplier of end-to-end video quality, service and revenue assurance
solutions for cable, satellite and telco service providers, announced today
that its award-winning IQPinPoint™ solution
has been enhanced with a new Program Availability Reporting feature,
enabling service providers to achieve five-nines (99.999%) service
availability.
Service providers have always built their networks with the goal of
five-nines network availability, but unlike voice and data networks, the
complex structure of video networks make this goal a daunting task. As
video service providers are rapidly adapting IP networks to deliver their
services, they are finding it extremely challenging to monitor their
service and individual channel quality at all locations and at all times.
A loss of a single video packet at any location, at any time can cause
impairments such as tiling, pixelization, freeze frame or black screen.
This phenomenon degrades customer satisfaction which translates to trouble
calls to the service center, resulting in increased operational expenses
(OPEX) and possible customer churn. Video providers continue to search for
best-in-class strategies and tools that will help them to be proactive with
Quality of Service -- before the subscriber is affected.
IneoQuest's newly introduced "Program Availability Report," aggregates
massive amounts of data into a single, five-nines measurement that gives
providers an instant QoS gauge of service delivery. By enabling five-nine
metrics on a per-channel basis, service providers can fine tune their
networks and operations to achieve total control over the service(s) they
are providing, rather than basing their performance on the number of calls
to its customer service center. This capability allows high-revenue
channels to be tuned to have much tighter tolerances in line with revenue
from premium-content subscribers.
"We collaborate with our customers to understand their day-to-day
operational challenges and we work diligently to respond with innovative
product enhancements. Since its introduction the IQPinPoint solution has
proven its effectiveness as a network-wide service assurance system," said
Calvin Harrison, vice president of marketing and business development for
IneoQuest. "Executives can use our new five-nines Program Availability
Report to proactively monitor their service delivery at all times and to
drive the operations to meet and strive toward five-nines service
availability. No other product on the market today provides such a complete
set of video quality measurement tools in one integrated solution as
IQPinPoint."
About IQPinPoint
IQPinPoint is a comprehensive, business driven, multi-faceted system
designed to improve the content and service provider's ability to decrease
video defects, reduce operational expenses, increase profits and improve
customer satisfaction. IQPinPoint enables auditing, monitoring and
analysis of thousands of video programs simultaneously and continuously
across all network sub-systems from head-end to the home, enabling a
real-time, multi-dimensional view of network quality. IQPinPoint
integrates the IneoQuest iVMS™ (Video Management System) with associated
Cricket™ probes
and Singulus™ 1
Gb, 2Gb and 10 Gb hardware units, enabling visibility across all network
sub-systems.
IneoQuest will be exhibiting at IBC, September 12th-16th at the RAI,
Amsterdam, Netherlands, stand C11 / Hall 12P. To schedule a live product
demo, please email ineoquestnews@ineoquest.com.
About IneoQuest Technologies
IneoQuest Technologies, Inc., providers of the industry's first and only
unified business solution that audits, monitors, analyzes and troubleshoots
digital video from a multidimensional perspective, has been serving
customers in the telephony, cable, broadcast and network equipment
industries since 2001. The company's comprehensive, multi-dimensional
video quality management systems enable Revenue Assurance™ through the
seamless delivery of digital video by reducing video defects and
operational expenses, improving ROI and increasing profits while
simultaneously improving customer satisfaction. Headquartered in Mansfield,
Massachusetts, IneoQuest has sales operations in the US, Asia, European and
Latin regions. More information is available at www.IneoQuest.com.