NelsonHall Research Reveals More Organizations Are Turning to Learning BPO to Combat Talent Retention Challenges and Maximize Learning Spend
Leading BPO Analyst Firm Says Global Learning BPO Marketplace Growing at 13% Annually to Exceed $4Bn by 2012
BOSTON, MA--(Marketwire - September 16, 2008) - NelsonHall, the leading independent BPO analyst
firm, today announced the availability of its latest research entitled
"Targeting Learning BPO," authored by Helen Neale, Lead HR Outsourcing
Analyst at NelsonHall. This report provides a comprehensive assessment of
learning BPO services globally and recommendations for providers addressing
this market.
Neale commented, "Learning is becoming an ever-more exciting place as
organizations look to transform their learning strategies to combat
challenges in retaining talent and to address the needs of the next
generation of learners."
Learning BPO providers are embracing eLearning, with over 50% of courses
now delivered through this medium; however, the most interesting
development in the marketplace over the last 12 months has been the
increase in focus on the development of mobile learning content, and the
use of virtual classroom technology.
Neale observes, "Providers are looking to address their client requirements
for remote and just-in-time learning. Mobile devices, such as iPhones, are
increasingly seen as tools for engaging with a mobile workforce and
dispersed customer base. Virtual classroom technology provides an extension
of this, with organizations able to reach out globally to train without the
associated facility, logistics and cost headaches."
Though employee learning is still the mainstay of learning BPO
relationships, according to NelsonHall over a quarter of revenues generated
within the sector are from extended enterprise relationships that is
revenues generated from client customer and channel partner training.
Neale comments, "Training the organization's key employees remains vital in
our highly competitive environment, but impacted by the credit crunch,
organizations are increasingly investing some of their training dollars in
individuals that really impact the bottom line across their wider value
chain. Extending the function of a learning department to encompass
training for customers and partners, helps to maximize the impact of the
learning spend and makes good economic sense."
For example, Raytheon Professional Services has been a pioneer of extended
enterprise training, with the company managing the training of a U.S.-based
automotive manufacturing company's franchises for over 15 years. Other LBPO
vendors are now following suit and targeting growth within this segment.
NelsonHall's "Targeting Learning BPO" report is available now. For more
information about accessing this report and NelsonHall's HR Outsourcing
subject matter experts, please contact the following NelsonHall
representative:
Rob Hughes at rob.hughes@nelson-hall.com, or call +44 (0) 870-770-5967.
About NelsonHall
Founded in 1998, NelsonHall is the leading global independent analyst firm
in Business Process Outsourcing (BPO). The company provides buy-side and
sell-side organizations with deeper research and analyses in major BPO
disciplines than any other research firm in the world. These include
Finance and Accounting, Human Resources, Procurement, Banking, Insurance,
Government and Customer Management Services. The company's
subscription-based model provides subscribers with robust market analyses,
case studies, vendor assessments, contract analyses, market reports and
access to a content-rich BPO contracts database. The firm covers a wide
range of industries, including financial services, government and utilities
sectors, and tracks worldwide and regional BPO activity. For more
information on NelsonHall, please visit www.nelson-hall.com.