Contact Information: Contact: Michael Emerton BridgeView Marketing (for SevOne) (603) 766-3688 mike@bridgeviewmarketing.com
Comcast Reduces Performance and Application Management Costs by 75 Percent With SevOne Solution
Regionally Accessible, Device Level Network Reports Enable Comcast to Reduce Service Disruptions
| Source: SevOne
NEWARK, DE--(Marketwire - October 16, 2008) - SevOne, Inc., an innovator in network and
application performance management tools and solutions, announced today
that Comcast, a leading provider of cable, entertainment and communications
products and services, has standardized on its award-winning application
and performance management solution, PAS (Performance Appliance Solution) -- displacing
the largest legacy performance management application vendor in the
industry.
"SevOne was, conservatively, 25 percent of the investment we had already
made in our legacy provider," said Jeff Gill, director of network
surveillance for Comcast. "Based on the success of the proof of concept
and its ability to respond and successfully adapt to our demanding service
provider environment, the decision for executive management to move forward
with SevOne was easy."
As one of the country's leading providers of interactive video, online
content and digital voice solutions, residential and business customers
depend on Comcast's exceptional standards of infrastructure availability
and performance. The company maintains 40 different regional area
networks, comprised of tens of thousands of network devices throughout the
country. Fifteen technical service centers working behind the scenes of
regional and local call centers ensure that Comcast's network is
uninterruptedly up and running and providing a high level of service
delivery.
Using SevOne's distributed PAS solution, Comcast's performance data
captured and stored at the national performance operations center can now
be accessed where it's most needed -- at the regional or local level. Gill
explains, "Before the SevOne installation, we were in a classic spoke and
wheel support scenario. If one of our regional technicians needed to
access performance data, they would have to contact the national
performance operations center and ask them to run a report, which was a
slow and tedious process for resolving service issues. With SevOne's PAS
solution, our regional technical support teams now have instant access to
locally based, real-time reports. SevOne is helping us to shift the
traditional model for proactive service investigation from the operations
center to specific regions where the disruptions are actually taking
place."
Comcast can now affordably monitor the performance of its entire service
infrastructure with enhanced device-level visibility, enabling IT staff to
set performance thresholds and device-level alerts at any geographic
location -- before events degrade network availability. Additionally, the
speed at which Comcast is able to initiate and receive a report on the
status of its network devices has been reduced to seconds versus hours or
longer.
"In the competitive entertainment environment, delays in accessing network
device information can result in continued service disruptions and possible
customer loss," said Michael Phelan, president of SevOne. "Our solutions
are focused on delivering device-level visibility and optimum management
control needed to support and maintain today's most demanding network
environments, regardless of the industry."
About Comcast
Headquartered in Philadelphia, PA, Comcast Corporation is the nation's
leading provider of cable, entertainment and communications products and
services, with 24.7 million cable customers, 14.1 million high-speed
Internet customers and 5.2 million voice customers. Comcast is principally
involved in the development, management and operation of broadband cable
networks and in the delivery of programming content. For more information
please visit www.comcast.com or call (215) 665-1700.
About SevOne
SevOne, Inc. is a network performance management company dedicated to
providing next-generation tools and services that enable enterprises to
keep increasingly-complex networks and applications functioning at peak
performance levels. Based on a scalable and flexible modern software
architecture incorporating open web-services API, Web 2.0 GUI and
peer-to-peer clustering, the SevOne solution provides managers, architects
and engineers with the most accurate and timely data available to ensure
enterprise-wide network performance and reliability. For more information
please visit www.sevone.com or call 302-368-5650.
For additional insight into network and application performance management
and its associated challenges, please view SevOne's most recent white
paper: The Business Case for
Performance Transparency.