Contact Information: Contact: Samantha Hallock Eastwick Communications samantha@eastwick.com (650)-480-4071
City of Tallahassee Law Enforcement Implements myDIALS
myDIALS' Operational Metrics Solution Supports Police Department's Crime Reduction Initiatives
| Source: myDIALS
LAFAYETTE, CO--(Marketwire - November 11, 2008) - myDIALS, which is pioneering a new standard
in operational performance management, today announced that the City of
Tallahassee (Fla.) has implemented myDIALS' operational metrics solution to
support local law enforcement's crime reduction and operational management
initiatives. As part of the City of Tallahassee's local version of the
"CompStat" program made successful in New York, the city's Chief of Police
and 14 police department staff will use myDIALS dashboards to
quantitatively manage law enforcement resources, tracking daily operational
and business metrics.
With myDIALS, users can view all relevant data on multiple levels,
including type of crime, calls for service, response times to priority
calls, and staff allocation by assigned district and shift. By correlating
metrics such as staffing and response time in a single, intuitive
dashboard, decision makers can more effectively prioritize operational
utilization of resources.
"We've invested heavily into data management systems, but it's difficult to
quickly and easily get at the data we need to make decisions. It's like
driving a Ferrari at 20 miles an hour. We have the high-end systems, but
now need the tools to optimize performance," said Greg Frost, Executive
Services Director, Tallahassee Police Department. "With myDIALS, we can
quickly see the exact data we need, which allows our management team to ask
the right questions and better focus resources."
CompStat, originally developed by the New York City Police Department in
1994, is now a model for law enforcement agencies across the country to
reduce crime, improve quality of life and increase efficiencies in
personnel and resource management. "Because of significant budget
reductions, we are making every effort to improve efficiency. We expect
that myDIALS will be an important tool in the Police Department's
management and crime control programs," said Frost.
myDIALS' performance management platform -- which replaced the city's
homegrown dashboards -- presents real-time Key Performance Indicators
(KPIs) in context, enabling organizations to improve visibility into and
analysis of law enforcement data. Delivered via Software as a Service
(SaaS), myDIALS is an easy-to-implement, cost effective solution for
monitoring and analyzing priority operational metrics.
"Similar to Lean Six Sigma in the manufacturing arena, CompStat is a proven
methodology to optimize performance management in law enforcement. With
myDIALS, the City of Tallahassee will now have a web-based tool to make
sense of the overwhelming amounts of data otherwise trapped in data
warehouses," said Wayne Morris, president and CEO of myDIALS. "A new breed
of BI solutions -- one that focuses on both operations and business data --
is gaining traction in more and more industries, and now crime management
can be added to that list."
About City of Tallahassee
Established in 1825, the City of Tallahassee, Fla. has a mission to provide
excellent services and facilities to support a high quality of life for the
community. The Tallahassee Police Department has a distinguished 164-year
history of fighting crime and being a leader in innovative police services.
They are recognized nationally for being the third longest accredited law
enforcement agency in the country and are committed to leveraging
technology as a tool for successful public safety programs. For more
information, visit www.talgov.com.
About myDIALS
myDIALS is pioneering a new industry standard in operational performance
management with real-time KPI visualization that combines operations and
business performance metrics. Offering unparalleled usability for decision
makers, the hosted software solution extracts real-time metrics and
calculates KPIs and associated Key Performance Drivers (KPDs) across all
business roles, processes and value streams. In conjunction with its
partner ecosystem, myDIALS delivers embedded vertical industry and value
stream expertise, as well as improvement methodologies and guided diagnosis
to help customers gain a deeper understanding of the factors that fuel
their business. With myDIALS, customers can quickly resolve operational
issues and capitalize on opportunities, while maximizing the value of their
existing environment. myDIALS is based in Lafayette, Colo. Visit
www.mydials.com for more information.