Contact Information: Contact: Deb Kline 908-953-6179 klined@avaya.com
Avaya Unified Communications Garner Multiple Awards
Miercom and Nemertes Research Name Avaya Unified Communications Best for Survivability and for Vertical Solutions, Respectively
| Source: Avaya Inc.
BASKING RIDGE, NJ--(Marketwire - December 3, 2008) - At a recent industry event, two
independent research firms recognized Avaya
Unified Communications solutions for providing top-line qualities
sought by enterprise customers. Miercom, a leading, independent testing
company, and Nemertes Research, a research advisory firm specializing in
understanding the business value of emerging technologies, named Avaya
Enterprise Unified Communications as the best solution for reliability,
security and survivability, and for delivering solutions that fit the
particular needs of specific industries, respectively. The awards were
recently presented at VoiceCon San Francisco 2008.
The Miercom "Rated Best" award comes following extensive,
benchmark testing of Avaya Communication Manager software, servers,
gateways and Avaya one-X clients and endpoints against competitive offers.
Focusing on the resiliency, reliability and security of a typical Avaya
installation, Miercom found that it "proved highly-immune against
purposeful network and power outages as well as a battery of attempted
security breaches."
In presenting the award, Robert Smithers, CEO of Miercom, said:
"The Avaya solution rated Best Survivability for Large Enterprise UC
Solution. We were impressed by the high level of reliability offered by
Avaya Communication Manager running on the S8730 server, with its
co-resident SIP Enablement Services (SES) that improve remote
survivability. In spite of all attempts to interfere with the solution's
functionality by disconnecting power, disabling drives and severing network
links, it effortlessly bounced right back just as designed. The SIP
functionality remains intact even when the main communications server is
removed."
In addition, Nemertes Research provided Avaya Unified Communications with a
PilotHouse award for Best Overall Vertical Solutions. The award is based on
a survey of more than 500 IT decision-makers using Unified Communications
who rated vendors in a variety of areas, including product features,
vision, customer service, value, etc. Avaya earned the highest overall
score among customers in eight vertical markets.
According to the report, Avaya's industry-based solutions have created a
solid customer experience through a focus on pulling together the right
partners, products and services to create solutions designed for their
needs.
Across the board, Avaya received some of its highest scores in technology
and solution experience, according to the report. The technology rating
evaluates the sophistication of the underlying technology and operating
systems and includes underlying software, platforms, intelligence and
standards compliance. Solution experience is the vendor's ability to
understand business requirements and craft solutions that meet customer
needs.
"IT practitioners say Avaya does a good job pulling together IT components,
creating solutions that help them resolve business problems specific to
their vertical industries," says Robin Gareiss, executive vice president of
Nemertes Research. "Among several rating categories, Avaya's customers gave
the highest marks in technology, value, and solution experience."
About Avaya
Avaya is a global leader in enterprise
communications systems. The company
provides unified communications, contact centers, and related services
directly and through its channel partners to leading businesses and
organizations around the world. Enterprises of all sizes depend on Avaya
for state-of-the-art communications that improve efficiency, collaboration,
customer service and competitiveness. For more information please visit
www.avaya.com.