CONCORD, CA--(Marketwire - January 19, 2009) - Paradigm Management Services, the nation's leading provider of catastrophic and complex medical management services, today announced that Carol A. Novoa, CPDM, has joined the company as the Vice President of Account Services. In her role, Carol will lead the client service division in delivering exceptional client account management, developing and implementing growth strategies, and contributing to sales and marketing efforts for Paradigm nationally.

Carol joins Paradigm with 25 years of experience in the insurance industry in a variety of roles including sales and marketing, management consulting, client relationship management, and claims and disability management in both workers' compensation and group disability. Most recently, Carol was Director of Disability Sales for the West and Southwest regions at MetLife Insurance Co. There she supported the commercial Small Group, Mid/Large Group, and National Accounts sales and marketing teams.

Previously, Carol was the National Accounts Sales Manager, West Region, for CIGNA Group Insurance where she sold the company's commercial group disability insurance products to the national accounts market segment. Before joining CIGNA, Carol spent 15 years in management consulting for Fortune 500 clients as a Practice Leader at Towers Perrin, Deloitte & Touche, and Marsh, Inc. where she specialized in workers' compensation, integrated disability management, risk management, claims and managed care.

"We are thrilled to have Carol on board," said Kevin Fleming, Paradigm's Chief Executive Officer. "Her appointment underscores our ongoing commitment to provide our clients with exceptional service tailored to their unique business requirements."

"Paradigm is well known for its industry leading medical and financial results, and I am very pleased to be joining such a well-respected company at such an important time," said Carol.

Carol graduated with a Bachelor of Science degree in business administration from California State University, Fullerton and earned a master's in healthcare management from the School of Pharmacy at the University of Southern California. She also earned the Certified Professional in Disability Management (CPDM) designation.

About Paradigm Management Services, LLC

Paradigm Management Services provides catastrophic and complex case management services for traumatic brain injuries, spinal cord injuries, amputations, burns, wounds and chronic pain. As the nation's leading provider of complex and catastrophic medical management in the workers' compensation industry, Paradigm achieves 5x better medical outcomes and lowers total costs by 36%. Paradigm accomplishes this by bringing together nationally recognized doctors and specialists, the best network of care facilities in the country, and nearly 20 years of clinical data to guide decisions. For more information, visit

Contact Information: Media Contact: Dana Wolfe (925) 677-4843