CallCopy Ranks First in Overall Vendor Satisfaction in DMG Consulting's 2008-2009 Quality Management/Liability Recording Product and Market Report
COLUMBUS, OH--(Marketwire - February 24, 2009) - CallCopy, a leading provider of innovative
performance management solutions, today announced that it has received the
highest Overall Vendor Satisfaction rating in a recent
survey conducted by industry analyst DMG Consulting (DMG). The
"2008-2009 Quality Management/Liability Recording Product and Market
Report" is designed to assist contact center and IT managers in selecting
the best solution, technology and partner to meet their organization's
current and future needs.
report, DMG surveyed customers from 11 leading workforce optimization
(WFO) solution providers. Participants were asked to rate their vendor in
six categories, including product, implementation, service and maintenance,
training, professional services and overall vendor satisfaction. CallCopy received
the highest overall vendor satisfaction rating, with a score of 4.6 (highly
satisfied), and was the only vendor to receive a 5.0 (completely satisfied)
for implementation. In addition, the company did not score below a 4.3
(highly satisfied) for any of the six categories.
"CallCopy fared very well in the workforce optimization customer
satisfaction survey," stated Donna Fluss, president of DMG Consulting. "The
company received the highest score in both the Implementation and Overall
Vendor categories, which indicates that CallCopy is highly committed to its
customers and to successfully implementing its solutions."
DMG analyzed each company's strategy, products, functionality, technology,
implementations, packaging, pricing, training, workshops and customer
satisfaction ratings. Combined with strategy, ability to execute, revenue,
and market activity and share, in-depth company profiles were generated.
The final report provides the most detailed and accurate market information
available and enables end users to choose the right solution at the right
price for their contact center.
"CallCopy has always focused on developing and implementing products that
consistently meet and exceed our customers' needs and help them grow their
businesses," said Patrick Hall, director of professional services for
CallCopy. "The results of the DMG report certainly validate our efforts and
reinforce other recent awards and recognition. The fact that we were rated
so highly by our customers says a lot about our company and products. We
appreciate our customers' confidence and their positive feedback, which
serves as constant motivation for us to continually innovate and improve."
To review DMG Consulting's full vendor profile of CallCopy, as well as the
results of the satisfaction survey, visit
Through its commitment to the highest standards of customer and employee
satisfaction, CallCopy has established itself as a leading provider of
innovative performance management solutions. The highly scalable,
award-winning cc: Discover Suite delivers advanced call
quality monitoring, speech analytics, customer
satisfaction survey and workforce management capabilities to contact
centers, trading desks, financial institutions and healthcare providers
CallCopy empowers organizations to gather business intelligence, which is
leveraged to maximize performance through improved employee retention,
compliance with government regulations, and a more customer-centric
For more information, visit www.callcopy.com.
About DMG Consulting
DMG Consulting LLC is an advisory and consulting firm specializing in
contact centers and real-time analytics. DMG Consulting is also the leading
provider of industry research for many segments of the contact center
market, including: Quality Management/Liability Recording, Speech
Analytics, Performance Management, Surveying/Feedback, Workforce
Management, Contact Center Outsourcing, Hosted Contact Center
Infrastructure Solutions and Interactive Voice Response Systems. For more
information, visit http://www.dmgconsult.com/.
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