Helpstream Wins CRM Magazine's 2009 Service Rising Star Award

MOUNTAIN VIEW, CA--(Marketwire - April 6, 2009) - Helpstream, the leading provider of fully integrated community-driven customer service solutions, today announced that it was named a 2009 Service Rising Star by top customer relationship management industry publication CRM magazine. Since 2003, the Service Rising Star award has annually recognized top companies focused on high-quality customer experiences through the integration of people, processes and technologies. This year, Helpstream was honored for its community-centered customer service platform that enables customers, partners and service representatives to participate in online conversations, share information, solve support problems and provide valuable feedback to the company.

Helpstream's Web-based platform provides users with immediate information and answers through a federated search capability that includes community Q&As, knowledge base articles, case histories, and other internet sources where important customer service information might be found. As customers interact with the community, Helpstream's service waterfall report collects and tracks where incidents are resolved so service executives can measure and understand the value the community delivers.

"Helpstream is honored to receive the Service Rising Star award. We see it as a testament to our commitment to helping companies transform the way they communicate to their customers as well as validation for our approach of tightly integrating community with the customer service processes of an enterprise," said Anthony Nemelka, CEO of Helpstream. "Our customers consistently report major improvements in customer satisfaction, better customer support experiences and a reduction in agent caseload by as much as 50 percent. It's great to be recognized for our innovation and leadership in the space, and we are looking forward to working with our customers to build engaging communities that drive business value."

The April 2009 issue of CRM said Helpstream "enhances self-service capabilities by providing a platform for customers to help each other. Moreover, unlike traditional knowledge bases where the company is responsible for producing and policing the content, Helpstream enables data to emerge organically from the community."

The 2009 CRM Service Awards will be presented at the CRM Evolution 2009 Conference at the Marriott Marquis in New York later this year: http://www.destinationCRM.com/conferences

About Helpstream

Helpstream's fully integrated community-driven customer service system helps companies reduce overall customer support costs while increasing customer satisfaction and retention. Helpstream integrates social Web technologies with modern customer service and collaboration processes to drive effective customer and partner engagement across all business functions. Helpstream's SaaS design makes it fast to deploy, easy to use and affordable. It can be deployed as a complete customer service system or as an integrated self-service and community case resolution complement to existing Customer Relationship Management (CRM) systems. More than 150 customers and 300,000 users access Helpstream regularly to share information and discover solutions to everyday customer service problems on the Web. Helpstream is headquartered in Mountain View, California. For more information, please visit: www.helpstream.com.

Contact Information: Media Contact Jesse Odell LaunchSquad 415.625.8555 helpstream(at)launchsquad(dot)com