Contact Information: Media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com
eGain Named a "Leader" in Web Interaction Management by CRM Magazine
eGain Recognized for Innovation and Customer Satisfaction in "Web Interaction Management" Category of 2009 Service Awards
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - April 13, 2009) - eGain Communications Corporation (OTCBB : EGAN ), the leading provider of multichannel customer service and knowledge
management software, on-site and on-demand, today announced that CRM
magazine has named the company a "Leader" in the Web Interaction Management
category of the 2009 Service Awards.
The selection was based on a combination of measures that included revenue,
year-over-year growth, reputation in customer satisfaction, depth of
functionality, and company direction.
"eGain was recognized as a leader because of its proven and sophisticated
solution for web interaction management," said David Myron, Editorial
Director at CRM magazine. "eGain's multichannel customer service solution
is helping enterprise companies around the globe improve customer
experiences while lowering contact center costs."
eGain® Service™ is the industry's most comprehensive customer
interaction hub (CIH) software suite. Based on the concept of a common
foundation for customer service management, eGain CIH centralizes
multichannel customer interactions, knowledge bases, business rules,
workflow, analytics, and administration in one platform. This approach
dramatically improves customer experience and contact center performance,
while reducing total cost of ownership (TCO). Available on-site or
on-demand, eGain Service includes award-winning suites for contact center
customer service management and web experience management, including
applications for call tracking and resolution, knowledge management,
multimodal web self-service including chatbots, email management, chat, web
collaboration, notifications, service fulfillment and point-of-service
marketing™. Additional information can be found at:
http://www.egain.com/products/multichannel_service.asp.
"eGain is a pioneer in the arena of web interaction management with 14
years of experience in this domain," said Ashu Roy, Chairman and CEO of
eGain. "We are honored to receive this award from CRM magazine in
recognition of this track record."
An expanded version of the results have been published in the April 2009
issue of CRM magazine -- available in print and in digital format at:
www.nxtbook.com/nxtbooks/crmmedia/crm0409/index.php.
About CRM magazine
CRM magazine is the leading publication of the customer relationship
management industry, covering sales, marketing, customer service, and
strategy. The magazine also administers and hosts the annual CRM Evolution
conference. Each of these properties is designed to serve customer-centric
business initiatives, and leaders who recognize CRM as a key strategy for
creating enhanced customer value in any industry. For more information
about the magazine, its editorial calendar, or CRM in general, please visit
us on the Web at http://www.destinationCRM.com, or on Twitter at @CRM
(http://twitter.com/CRM) and @destinationCRM
(http://twitter.com/destinationCRM). The destinationCRM Web site (which is
updated daily) and the monthly magazine are properties of CRM Media, a
division of Information Today, Inc.
About eGain
eGain (OTCBB : EGAN ) is the leading provider of multichannel customer
service and knowledge management software for on-site or on-demand
deployment. For over a decade, hundreds of the world's largest companies
have relied on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer
interaction hubs (CIHs). Based on the Power of One™, the concept of one
unified platform for multichannel customer interaction and knowledge
management, eGain solutions improve customer experience, optimize service
processes end to end, increase sales, and enhance contact center
performance.
Headquartered in Mountain View, California, eGain has an operating presence
in North America, EMEA, and APAC. To find out more about eGain, visit
www.eGain.com or call our offices: +1-800-821-4358 (US),
+44-(0)-1753-464646 (EMEA), or +91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.