BOSTON, MA--(Marketwire - June 10, 2009) - The new research report "
Workforce Scheduling: Managerial Strategies for
Driving Down Costs While Escalating Customer Satisfaction," by
Aberdeen Group, a Harte-Hanks Company
(
NYSE:
HHS), reveals that leading companies utilize workforce scheduling to
achieve operational performance gains that are up to 30 times greater than
other companies. The report found that companies that focus on and execute
efficient scheduling of their employees experienced average annual gains of
at least 30% across three key performance criteria: workforce capacity
utilization, customer satisfaction, and employee productivity.
"An efficient workforce scheduling process enables a company to allocate
the right people, with the right skills, in the right place, at the right
time," said Kevin Martin, vice president and group director at Aberdeen
Group and co-author of the report. "Not only does this allow a company to
achieve internal operational efficiencies, but also helps that company to
more effectively meet the needs of its external customers."
A complimentary copy of this report is made available due in part by the
following underwriters: Infor, SAP, and Valiant. To obtain a
complimentary copy of the report, visit:
http://www.aberdeen.com/link/sponsor.asp?cid=5875.
Visit
Research.Aberdeen.com for
additional access to complimentary
Human Capital Research.
About Aberdeen Group, a Harte-Hanks Company
Aberdeen provides fact-based research and market intelligence that delivers
demonstrable results. Having queried more than 30,000 companies in the
past two years, Aberdeen is positioned to educate users to action: driving
market awareness, creating demand, enabling sales, and delivering
meaningful return-on-investment analysis. As the trusted advisor to the
global technology markets, corporations turn to Aberdeen™ for insights that
drive decisions.
As a Harte-Hanks Company, Aberdeen plays a key role of putting content in
context for the global direct and targeted marketing company. Aberdeen's
analytical and independent view of the "customer optimization" process of
Harte-Hanks (Information - Opportunity - Insight - Engagement -
Interaction) extends the client value and accentuates the strategic role
Harte-Hanks brings to the market. For additional information, visit
Aberdeen or call (617) 723-7890, or to
learn more about
Harte-Hanks,
call (800) 456-9748.
© 2009 Aberdeen Group, Inc., a Harte-Hanks Company
451 D Street, Suite 710
Boston, Massachusetts 02210-1928
Telephone: (617) 854-5200
Fax: (617) 723-7897
www.aberdeen.com
Contact Information: Media Contact:
Kimberly Madden
Aberdeen Harte-Hanks
(617) 854-5211
Kimberly.madden@aberdeen.com