MOUNTAIN VIEW, CA--(Marketwire - June 25, 2009) - eGain Communications Corporation (
OTCBB:
EGAN), the leading provider of multichannel customer service and knowledge
management software, on-site and on-demand, today launched a program that
will allow enterprises with obsolete and non-integrated systems for
customer service management to easily switch to eGain's top-rated solution
for multichannel customer service. The promotion is available immediately
to US and Canadian businesses that have existing on-site deployments from
the vendors listed later in this announcement.
Enterprises with legacy, non-integrated customer service products face
non-existent product road maps or costly, forklift upgrades to new unproven
versions. eGain provides an established, cost-effective alternative with
eGain Service™, the industry's most comprehensive customer interaction
hub software suite. It offers rich next-generation web self-service, chat,
co-browsing, email, SMS, fax, postal mail and notification management, call
tracking and resolution, knowledge management, and service fulfillment
capabilities on a common platform. Unlike CRM generalists, eGain has
focused exclusively and consistently on enterprise customer service needs,
delivering unified, best-of-breed customer service applications on a single
platform.
To make it easy for businesses to move to eGain, the company is launching
the eGain SafeSwitch Program. Here are the details:
-- Incumbent on-site software deployments that qualify for this program
include those from the following vendors:
-- Brightware/FirePond
-- Colloquis
-- Kaidara
-- KANA
-- KNOVA/Consona
-- Mustang/Quintus
-- noHold
-- Talisma
-- No license fee for acquiring eGain software to replace existing vendor
licenses, one for one. The client will pay the ongoing support fee.
-- Proven, rapid, and low-cost adapter-based upgrade to eGain Service.
Typical conversion effort would be in weeks, not months.
"Businesses are actively replacing dead-end vendor products in favor of
cost-effective, leading-edge platforms for unified multichannel customer
service," said Ashu Roy, CEO of eGain. "Our SafeSwitch Program will make
the decision even easier for them."
How to Get Additional Information
To qualify for the eGain SafeSwitch Program, visit
www.eGain.com/SafeSwitch
to submit an inquiry or call 1-800-821-4358 in the US and Canada.
For more information about eGain Service, visit:
www.eGain.com/products/multichannel_service.asp.
About eGain
eGain (
OTCBB:
EGAN) is the leading provider of multichannel customer
service and knowledge management software for on-site or on-demand
deployment. For over a decade, hundreds of the world's largest companies
have relied on eGain to transform their traditional call centers, help
desks, and web customer service operations into customer interaction hubs
(CIHs). Based on the Power of One™, a common platform for multichannel
interaction management and knowledge management, eGain solutions help
improve customer experience and optimize contact center performance.
Headquartered in Mountain View, California, eGain has operating presence in
North America, EMEA and APAC. To learn more about us, visit
www.eGain.com
or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or
+91-(0)-20-6608-9200 (APAC).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.
Contact Information: eGain Media Contact
Connie Pheng
eGain Communications Corporation
Tel: 650 230 7449
Email: pr@egain.com