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Helpstream Posts Record Breaking Results, Surpassing 200 Customer Milestone
Increasing Demand for Community-Driven Customer Service Solutions Fuels Growth
| Source: Helpstream
MOUNTAIN VIEW, CA--(Marketwire - July 14, 2009) - Helpstream, the leading provider of
customer service communities, today reported the
strongest quarterly results in the company's history and announced that
more than 200 companies are now actively using the Helpstream solution.
Revenues for the quarter were four times greater than any prior quarter in
the company's history as the number of companies selecting Helpstream as
their customer service community solution increased over 50 percent since
the beginning of the year.
"We are excited by the tremendous success we realized during the first half
of the year, and we are delighted with the increase in demand we are seeing
for our community-driven customer service solution," said Bob Warfield, CEO
of Helpstream. "Perhaps more important than our record results is the
overall increase in the size of our sales pipeline and the quality of
prospective customers we are meeting with on a constant basis. It's
becoming increasingly clear that social business software has moved
into the mainstream and is a requirement for any company hoping to have a
serious presence on the Web. Customers demand it."
This quarter Helpstream also announced significant enhancements to its
award-winning solution with its Spring Release
and with HelpExchange, a best practices community for
customer service innovation. In addition, the company announced it was
included in Gartner, Inc.'s "CRM Customer Service Contact Centers" Magic
Quadrant report.
About Helpstream
Helpstream's fully integrated customer service communities help companies
reduce overall customer support costs while increasing customer
satisfaction and retention. Helpstream integrates social Web technologies
with modern customer service and collaboration processes to drive effective
customer and partner engagement across all business functions. Helpstream's
SaaS design makes it fast to deploy, easy-to-use and affordable. It can be
deployed as a complete customer service system or as an integrated
self-service and community case resolution complement to existing CRM
systems. More than 200 customers and 500,000 users access Helpstream
regularly to share information and discover solutions to everyday customer
service problems on the Web. Helpstream is headquartered in Mountain View,
Calif. For more information, please visit www.helpstream.com or follow us
on Twitter at www.twitter.com/helpstream.