PlantCML(R) Provides NextGen CAD Solution to Neshoba County 9-1-1
TEMECULA, CA--(Marketwire - August 17, 2009) - PlantCML®, an EADS North America company,
working with communications integration provider, COMSOUTH, announces the
latest next generation public safety emergency call center upgrade with the
PlantCML Computer-Aided Dispatch (CAD) solution, ORION™ ARIES®.
The ORION ARIES computer-aided dispatch solution is a map-centric
application delivering incident data directly to the desktop. Call takers
can track every resource, view premise history and access supplemental
information (e.g., unit recommendations, SOPs, HAZMAT instructions).
Information is provided on-demand, operator performance is instantly
enhanced and response capabilities are dramatically improved.
"When it came time to upgrade our CAD system to a solution that can grow
with us, a decision was made to again team up with PlantCML and COMSOUTH,"
said Jeff Mayo, 9-1-1 director, Neshoba County Emergency Management Agency
(NEMA). "The partnership between these two companies enabled us to
implement a state-of-the-art CAD solution that is operating exceptionally
well with VESTA® Pallas™. Both companies provided a premier integrated
dispatch and call processing solution for our call center with the features
and capabilities needed to ensure we are able to focus on our most
important task -- providing help as efficiently and effectively as possible
to those in need."
NEMA is the primary emergency call center for Philadelphia, Mississippi,
and the unincorporated area of Neshoba County. With three call taker
positions to assist the more than 30,000 citizens of Neshoba County, NEMA
has the capabilities and functionality to field administrative and
emergency calls, as well as to dispatch first responders to natural,
man-made and technological disasters, including severe weather emergencies
(i.e., thunderstorms, tornadoes, floods, fires and hazardous materials
incidents). The center serves as the dispatch and coordinating entity for
17 agencies and departments.
"Neshoba County is a prime example of how an emergency call center is
looking to improve their call processing and mapping solutions to better
serve their community," said Dave Rutan, CEO, PlantCML. "Wanting to utilize
a next-generational map-based solution to leverage existing and future GIS
capabilities with advanced notification functionality is a progressive
business decision. Ultimately, we want all call centers to be as dependable
as possible to protect life and property, and Neshoba County is doing just
COMSOUTH has been a Motorola Service Center since 1956 with a trained staff
of experienced and committed service professionals. The Service Center
utilizes the latest test equipment and maintains a wide-ranging inventory
of factory original parts. The COMSOUTH installation team performs mobile,
fixed equipment, console, bus, crane and antenna tower installations.
The ORION™ ARIES® solution offers such standard features as duplicate
call detection, multiple incident display and browser-based reporting. Its
modern, multi-tier architecture accommodates integration with third-party
software, including ESRI-based shape files. The ORION ARIES solution can be
deployed with existing PlantCML VESTA® systems, further reducing support
costs and eliminating the need for additional equipment.
Ease of use and integration make the ORION ARIES solution the ideal CAD for
mission-critical environments. This is especially true for small- to
medium-size operations seeking to expand their response capabilities with
limited resources. PlantCML customers nationwide will attest to the
flexibility, affordability and reliability of the ORION ARIES system.
About PlantCML (www.plantcml.com)
PlantCML, an EADS North America company, is the industry's leading provider
of crisis communications and response technologies. Today, PlantCML is
pioneering the next generation of E9-1-1 and secure network communications
through Voice over IP-enabled applications, interoperable P25 radio systems
and advanced emergency notification technologies. PlantCML solutions are
resident in 14 of the top 20 most populous U.S. cities and largest first
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operations of EADS, the second
largest aerospace and defense company in the world. As a leader in all
sectors of defense and homeland security, EADS North America and its parent
company, EADS, contribute over $10 billion to the U.S. economy annually and
support more than 190,000 American jobs through its network of suppliers
and services. Operating in 17 states, EADS North America offers a broad
array of advanced solutions to its customers in the commercial, homeland
security, aerospace and defense markets.
COMSOUTH's corporate office is located in Hattiesburg Mississippi. COMSOUTH
has 4 Motorola Authorized Service Centers located in Hattiesburg, Laurel,
McComb, & Meridian staffed with factory-trained technicians. These service
centers offer in-house portable radio repair, drive up mobile repair and
installation. Emergency service is provided to our contract customers 24
hours a day, 7 days a week. With a goal of providing routine response to
service calls in less than 24 hours, our dedication to customer service is
Contact Information: Media Contact:
VP, Global Marketing Communications
PlantCML®, an EADS North America Company