Customizable Platform Ensures That the Right People Get the Right Information at the Right Time
-- Quality Assurance (QA) Metrics -- Display the agent's recent QA performance; -- Customer Satisfaction -- Survey-driven customer service metrics; -- Call Metrics -- Display call volume and average handle time on an hourly, daily, and weekly basis; -- Group Metrics -- Display overall group metrics. Useful for supervisors and agents who can use the data to baseline themselves against the rest of their groups.Tassniyom added, "Among the key benefits of the cc: Insight Platform is its flexibility, which allows it to be customized for individual environments. In addition to using the standard widgets, organizations can leverage the included software development kit (SDK) to build and share custom widgets. IT teams can use the SDK's platform documentation and sample code to extend the cc: Insight Platform by incorporating information from a variety of sources -- even from outside of the CallCopy product suite." CallCopy will be demonstrating the cc: Insight Platform at the 2009 ACCE Conference & Expo on October 7-8, in Las Vegas, NV. For more information about how the new performance management solution can benefit your organization please contact CallCopy at 888.922.5526 or visit http://www.call copy.com/products/performance-management. About CallCopy Through its commitment to the highest standards of customer and employee satisfaction, CallCopy has established itself as a leading provider of innovative performance management solutions. The highly scalable, award winning cc: Discover Suite delivers advanced call recording, screen capture, quality management, speech analytics, customer satisfaction survey and workforce management capabilities to contact centers, trading desks, financial institutions and healthcare providers worldwide. CallCopy empowers organizations to gather business intelligence, which is leveraged to maximize performance through improved employee retention, compliance with government regulations, and a more customer-centric environment. For more information, visit www.callcopy.com.
Contact Information: Media Contact: Kevin Wilson 513-898-1008