SAN DIEGO, CA--(Marketwire - August 20, 2009) - Mitchell International, Inc., a leading
provider of information, workflow and performance management solutions to
the Property & Casualty claims and Collision Repair industries, today
announced the conclusion of its Industry Week Conference, held August 3-7
at the Hard Rock Hotel in San Diego. Collision repairers, insurers, and
industry partners came together and took advantage of the opportunity to
attend this industry leading event to learn new tools and techniques,
strategies, and best practices to help drive high operational performance
in their businesses.
The Conference brought leading industry participants together, offering
each group valuable information targeted toward their specific business
needs. Guest speakers inside and outside of the industry gave special
presentations to help collision repairers learn about the tools and tactics
they can leverage to help their operations gain a competitive edge and
power the future of their business as the industry rebounds.
Claims professionals participated in informational roundtable discussions
on events impacting the claims industry and shared their innovative and
alternative perspectives. The Industry Parts Panel, for example, moderated
by Mitchell's Vice President of Industry Relations, Greg Horn, included
panelists such as Insurance Auto Auctions Senior Vice President Don
Hermanek, American Honda Parts Marketing/Collision Group Assistant Manager
Gary Ledoux, APU Solutions CEO Charles Lukens, Car-Part.com President Jeff
Schroder; and LKQ Corporation's Vice President of Operations Rob Wagman,
who discussed the current challenges of the collision parts supply and
offered insight into how to overcome these obstacles. All Industry Week
attendees participated in joint sessions to hear from highly-acclaimed
key-note speakers, to network, and share best practices and management
techniques.
"Recent developments in the auto industry have caused some angst among
collision repairers relative to parts availability," said Gary Ledoux,
American Honda Parts Marketing/Collision Group Assistant Manager. "As a
panel member for Mitchell's Industry Week, I was able to give attendees the
straight scoop on OE parts availability. Parts suppliers from other
sectors of the industry were able to do the same. Attending Mitchell's
Annual Industry Week conference provides real value for insurers and shops,
and I was thankful for the opportunity to participate."
Mitchell's Industry Week Conference also included the annual meeting of the
Mitchell Editorial Advisory Board, a longstanding entity that has convened
since 1989, to tackle the critical issues affecting both insurers and
shops. Editorial Advisory Board members represent both large and small
repair shops, insurers and industry organizations, all of whom are
committed to improving the business performance and experience of all
participants in the collision repair process.
"Mitchell is dedicated to helping our customers meet and overcome their
operational challenges, and our Industry Week event is held expressly to
bring together the collision repair value chain to brainstorm, network and
learn how to move ahead in a competitive marketplace," said Marc Brungger,
Executive Vice President of Auto Physical Damage for Mitchell
International.
Featured presentations included:
-- Crash Statistics and Technology Advances That Are Changing the
Industry -- Industry Expert Perspective, by Kim Hazelbaker, Sr. Vice
President, Highway Loss Data Institute;
-- Are You Relevant? Best Practices to Thrive in any Economy, by Ross
Shafer, Keynote Speaker, multiple Emmy Award-Winning television host,
author and motivational speaker on the subjects of Business Relevance,
Fresh Practices, Customer Empathy and Sustaining Growth; and
-- Industry Trends: What they Mean for You, by Greg Horn, Mitchell's Vice
President of Industry Relations
About Mitchell International, Inc.
Mitchell International (
www.mitchell.com) is a leading provider of
information and workflow solutions to the Property & Casualty Insurance
Claims and Automotive Collision Repair industries. The company's
comprehensive solution portfolio streamlines the entire auto physical
damage, bodily injury and workers compensation claims processes. Mitchell
enables millions of electronic transactions between more than 30,000
business partners each month to enhance partner productivity,
profitability, and customer satisfaction.
Contact Information: Contact:
Jennifer Forman
Sr. Director, Marketing
800-854-7030
or
Constantine Theodoropulos
Boston Communications