Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com
eGain Service(TM) 8.0 Selected as KMWorld Trend-Setting Product of 2009
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - August 26, 2009) - eGain Communications Corporation (OTCBB : EGAN ), the leading provider of multichannel customer service and knowledge
management software, on-site and on-demand, today announced that KMWorld
magazine has named eGain Service™ 8.0 as a
Trend-Setting Product for 2009.
Now in its seventh year, KMWorld's Trend-Setting Product Award is presented
to companies based on various criteria, with customer feedback as the most
relevant. Hugh McKellar, KMWorld editor-in-chief, states, "This year, more
than 800 products were assessed by our judging panel, which consists of
editorial colleagues, analysts, system integrators, vendors themselves,
line-of-business managers and users. The products selected all demonstrate
clearly identifiable technology breakthroughs that serve the vendors' full
spectrum of constituencies, especially their customers."
Rated #1 by analysts and trusted by leading companies worldwide, eGain
Service 8 helps
businesses engage, acquire, and serve customers, delivering memorable
experiences at every touch point -- whether it is the contact center or the
web. A modular, best-of-breed application suite built on a unified customer
interaction hub, the eGain® Open CIH™ Platform, the solution combines
360-degree customer context, intelligent process guidance, actionable
knowledge and deep functionality to optimize every customer interaction.
Furthermore, eGain Service has a decade-long track record of successful
on-premise and
on-demand deployments in Global 2000 companies, and is the industry's
first-ever on-demand application software for the enterprise.
Additional information on eGain Service 8 can be found at:
http://www.egain.com/products/multichannel_service.asp.
"For over 15 years, eGain has been a leader in the customer service and
contact center knowledge management space," said Ashu Roy, Chairman and CEO
of eGain. "We are honored to be selected as a supplier of a KMWorld
Trend-Setting Product for 2009."
Additional information on KMWorld's Trend-Setting Product Award is
available in the September issue of KMWorld magazine and can be viewed
online at http://www.kmworld.com.
About KMWorld
KMWorld (www.kmworld.com) is the leading information provider serving the
Knowledge Management systems market and covers the latest in Content,
Document and Knowledge Management, informing more than 50,000 subscribers
about the components and processes -- and subsequent success stories
-- that, together, offer solutions for improving business performance.
KMWorld is a publishing unit of Information Today, Inc. (www.infotoday.com)
About eGain
eGain (OTCBB : EGAN ) is the leading provider of multichannel customer
service and knowledge management software for
on-site or on-demand deployment. For over a decade, hundreds of the world's
largest companies have relied on eGain to transform their traditional call
centers, help desks, and web customer service operations into multichannel
customer interaction hubs (CIHs). Based on the Power of One™, the
concept of one unified platform for multichannel customer interaction and
knowledge management, eGain solutions improve customer experience, optimize
service processes end to end, increase sales, and enhance contact center
performance.
Headquartered in Mountain View, California, eGain has operating presence in
North America, EMEA and APAC. To learn more about us, visit www.eGain.com
or call our offices:
+1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or
+91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at @eGain
(http://twitter.com/egain) and Facebook at (http://facebook.com/egain).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.