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OpSource Taps Helpstream to Drive Social Customer Service Experience
Community Platform Is a Key Differentiator in OpSource Cloud
| Source: Helpstream
MOUNTAIN VIEW, CA--(Marketwire - September 8, 2009) - Helpstream, the leading provider of
customer service communities, today announced that OpSource, the leader in
cloud operations, has selected its community-based customer service
platform to provide around-the-clock, community-driven support for its
OpSource Cloud™ customers.
OpSource Cloud™ is the first
Cloud to bring together the flexibility, availability and community of the
public Cloud with the security, performance and controls the enterprise
demands. Emphasizing security, OpSource Cloud provides every user with a
Virtual Private Cloud within the public Cloud, allowing them to determine
their own degree of Internet connectivity.
OpSource chose Helpstream's community to support its commitment to make
customer service a cornerstone of its business and product offerings.
OpSource will use Helpstream's fully-integrated, community-based customer
service platform to enable a social customer service experience in which
customers can better communicate and collaborate with each other and the
company. The portal allows customers to get answers, share experiences and
find best practices about OpSource Cloud quickly and effectively, any time
of day, while providing the company with insight into customer questions,
problems and needs.
"Community interaction makes for more successful customers and for better
products," said Richard Dym, CMO of OpSource. "Community, when done right,
is more than the sum of the part. It is about customer experience and
interaction as much as support -- and it is a key feature of any successful
Cloud. Helpstream's platform is enabling us to build exactly this kind of
vibrant community around OpSource Cloud."
"OpSource is a leading provider of Cloud services and infrastructure that
understands there's value in the social customer experience," said Bob
Warfield, CEO of Helpstream. "By integrating Helpstream's platform into
OpSource Cloud, they give customers the support they need in a community
environment, set their product apart from the competition, while also
saving time and money."
About OpSource Cloud
OpSource Cloud™ offers companies the true Cloud, combining the
availability, flexibility and community of the public Cloud with the
security, performance and controls that the enterprise demands. Now in
private Beta, OpSource Cloud will be publicly available on October 2, 2009.
For more information, please visit www.opsourcecloud.net.
About Helpstream
Helpstream's Social CRM solution helps companies reduce overall customer
support costs while increasing customer satisfaction and retention.
Helpstream integrates social Web technologies with modern customer service
and collaboration processes to drive effective customer and partner
engagement across all business functions. Helpstream's SaaS design makes it
fast to deploy, easy to use and affordable. The service can be deployed as
a complete customer service system or as an integrated self-service and
community case resolution complement to existing CRM systems. More than 200
customers and 500,000 users access Helpstream regularly to share
information and discover solutions to everyday customer service problems on
the Web. Helpstream is headquartered in Mountain View, Calif. For more
information, please visit www.helpstream.com or follow us on Twitter at
http://twitter.com/helpstream.