DETROIT, Sept. 16, 2009 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR) today announced that it will take center stage with Sun Microsystems to discuss the value and benefits of ITIL v3 Service Knowledge Management System (SKMS)[i]. The session will take place at the itSMF USA Fusion 2009 Conference in Grapevine, TX on September 22, 2009, at 2:00 p.m. CT. Titled: "Knowledge Management Fusion: Uniting CMDBs, CMS and SKMS," the session will highlight the SKMS initiative Sun recently deployed using Compuware Vantage.
The interactive discussion will help itSMF attendees understand the value of leading with the SKMS by adding business value to any Configuration Management Database (CMDB) effort. Joshua Personius, Technology Strategist and Solution Designer at Sun Microsystems, will discuss how Sun's SKMS initiative has improved service quality and service responsiveness of their internal IT operations by enhancing process efficiencies and reconciling existing management tool sets.
Linh C. Ho, co-author of itSMF's IT Service Management Global Best Practices book and Compuware's Senior Vantage Product Marketing Manager, will address how business service management (BSM) enables SKMS by supporting ITIL's life cycle and helps IT to be more business-focused when using a top-down approach.
"The real driver of knowledge management and its SKMS is to enable IT operations and the business to make better decisions by having meaningful information at the right time," said Ho.
"Before this SKMS initiative Sun had many tools in silos including multiple homegrown CMDBs around the world. Using Compuware Vantage, they now have a unified view into end-to-end performance of mission-critical services and sites in real-time and historically, making IT more agile to respond to client needs. Josh and I look forward to sharing Sun's success story with itSMF attendees," Ho added.
According to analyst firm Enterprise Management Associates (EMA), beginning with an SKMS direction can actually clarify the role of a CMS and/or multiple CMDB investments, because it is designed to bring value and directly inform on critical service dynamics.[ii]
"The industry as a whole has not realized this -- but is beginning to -- while packaging remains varied, there is still a lot of uncertainty about the CMDB-driven by false claims in 2006-07 in which everyone was aiming to be the CMDB," said Dennis Drogseth, Vice President at EMA. "The future is clearly towards a more federated approach as per ITIL v3's Configuration Management System, in which multiple CMDBs and other sources can affiliate with analytics to add value for service impact, asset management and financial planning, change management, capacity optimization and other critical IT requirements."
For more information on the benefits of SKMS and Sun's SKMS deployment, download the free whitepaper by Enterprise Management Associates titled: "Realizing the Potential of Your Management Investments Through a Service Knowledge Management System (SKMS)." [Registration required]
Compuware will also exhibit at itSMF Fusion USA 2009 (booth # 2107) and will demonstrate Compuware Vantage along with its IT Portfolio Management and Mainframe solutions.
Compuware Vantage provides end-to-end management of application performance to ensure problems are detected proactively and solved quickly and efficiently, and IT service delivery is aligned with business needs. Compuware Vantage is the market's only IT service management solution that integrates end-user experience monitoring, application performance management and business service management into a single offering.
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Compuware Corporation
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware helps CIOs optimize end-to-end application performance for leading businesses around the world, including 46 of the top 50 Fortune 500 companies. Learn more at: http://www.compuware.com.
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[i] ITIL v3 Service Knowledge Management System (SKMS)
[ii] Enterprise Management Associates: "Realizing the Potential of Your Management Investments Through a Service Knowledge Management System (SKMS)" September 2009; by Dennis Drogseth