Contact Information: eGain media contact: Connie Pheng Phone: 650-230-7449 Email: pr@egain.com
eGain Placed in Leaders Quadrant in Leading Industry Analyst Firm's E-Service Suites Magic Quadrant
Evaluation Based on Completeness of Vision and Ability to Execute
| Source: eGain
MOUNTAIN VIEW, CA--(Marketwire - September 17, 2009) - eGain Communications Corporation (OTCBB : EGAN ), the leading provider of multichannel customer service and knowledge
management software, on-site and on-demand, announced today that it has
been placed in the Leaders quadrant of the Gartner Magic Quadrant for
E-Service Suites 2009 report, authored by Johan Jacobs and Michael Maoz
(published September 11, 2009).
Gartner defines Magic Quadrant leaders as companies that "demonstrate
market-defining vision and the ability to execute against that vision
through products, services, demonstrable sales figures and solid new
references for multiple geographies and vertical industries. Leaders
provide functionally diverse and rich e-service suites that can be deployed
and supported globally, and have at least five of the six e-service
components supported by OEMs. They are suitable for all sizes and
complexities of enterprises, and have broad industry coverage. Revenue is
strong, and new references are readily available. When asked, their clients
reply that this product has affected the organization's competitive
position in the market."
The report also observes that there is an increasing acceptance of the need
for customer interaction hubs and that "... during the past 12 months, 87%
of multichannel product buyers preferred an e-service suite solution as
opposed to a stand-alone single-channel or point-based product." eGain
Service™, available on-site or on-demand, is the industry's most
comprehensive customer interaction hub (CIH) software suite. It includes
award-winning applications for call tracking and resolution, knowledge
management, multimodal web self-service, email management, automated and
live chat, web collaboration, IVR, notifications, service fulfillment,
social media interactions, and more.
"We are delighted to be positioned in the Leaders quadrant," said Ashu Roy,
Chairman and CEO of eGain. "We believe this is recognition of our ability
to deliver market-leading customer service and knowledge management
solutions year after year."
About the Magic Quadrant
The Magic Quadrant is copyrighted 2009 by Gartner, Inc. and is reused with
permission. The Magic Quadrant is a graphical representation of a
marketplace at and for a specific time period. It depicts Gartner's
analysis of how certain vendors measure against criteria for that
marketplace, as defined by Gartner. Gartner does not endorse any vendor,
product or service depicted in the Magic Quadrant, and does not advise
technology users to select only those vendors placed in the "Leaders"
quadrant. The Magic Quadrant is intended solely as a research tool, and is
not meant to be a specific guide to action. Gartner disclaims all
warranties, express or implied, with respect to this research, including
any warranties of merchantability or fitness for a particular purpose.
About eGain Communications Corporation
eGain (OTCBB : EGAN ) is the leading provider of multichannel customer
service and knowledge management software for on-site or on-demand
deployment. For over a decade, hundreds of the world's largest companies
have relied on eGain to transform their traditional call centers, help
desks, and web customer service operations into multichannel customer
interaction hubs (CIHs). Based on the Power of One™, the concept of one
unified platform for multichannel customer interaction and knowledge
management, eGain solutions improve customer experience, optimize service
processes end to end, increase sales, and enhance contact center
performance.
Headquartered in Mountain View, California, eGain has operating presence in
North America, EMEA and APAC. To learn more about us, visit www.eGain.com
or call our offices: +1-800-821-4358 (US), +44-(0)-1753-464646 (EMEA), or
+91-(0)-20-6608-9200 (APAC). Also, follow us on Twitter at @eGain
(http://twitter.com/egain) and Facebook at (http://facebook.com/egain).
eGain, the eGain logo, and all other eGain product names and slogans are
trademarks or registered trademarks of eGain Communications Corp. in the
United States and/or other countries. All other company names and products
mentioned in this release may be trademarks or registered trademarks of the
respective companies.