Westminster, Colorado, Communications Center Upgrades to PlantCML(R) Next Generation Call Processing Solution
TEMECULA, CA--(Marketwire - October 5, 2009) - Westminster Police and Fire Communications
Center, a PlantCML® customer since 1999, recently collaborated with Qwest
Communications to upgrade their call processing system to PlantCML's
Sentinel® Patriot® call processing solution. With nine call taking
positions servicing a city population of over 109,000, the emergency call
center will benefit from this IP-enabled computer telephony integration
solution."
"When we started looking to upgrade our existing system, we wanted to
position our communications center as a leader in next-generation 9-1-1
technology by migrating from our existing platform to one that is
IP-ready," said Karin Marquez, communications supervisor, Westminster
Police and Fire Communications Center. "The flexibility of the Sentinel
Patriot call processing solution and seamless integration with other
applications provided us with the customized solution we were looking for."
The upgrade also included the installation of the PlantCML Management
Information System (MIS) solution, Aurora™ and Managed Services. The
Aurora MIS solution for call center management offers a number of features
for enhancing management's ability to gather, organize, data-mine and
report on call center metrics. It includes advanced reporting options that
are easily customizable to fit specific needs and ad hoc reporting
capabilities. It also helps the agency analyze data, generate alerts and
identify trends as incidents develop, allowing timely decision making for
crisis management.
PlantCML's industry-leading Managed Services are designed to protect
today's 9-1-1 call centers from vulnerabilities. Westminster PFD
Communications Center now has direct and secure connectivity with the
PlantCML Service Management Center (SMC), ensuring the integrity and
reliability of its solutions with virus protection, patch management and
monitoring and response.
"To retain Westminster Police and Fire Communications Center during their
recent upgrade is a great accomplishment for PlantCML. We push ourselves to
be the leader in providing integrated mission-critical call center
solutions, which allows our customers to provide their communities and
first responders with the highest level of public safety," said Carlos
Avila, vice president of sales, PlantCML.
The Communications Center is the primary Public Safety Answering Point
(PSAP) for all 9-1-1 emergency calls in the City of Westminster. In 2008,
the communications center received nearly 42,000 emergency calls and more
than 147,000 administrative calls.
Offering a full suite of computer telephony features, including Automatic
Call Distribution (ACD), Automatic Number Identification (ANI) and
Automatic Location Identification (ALI), the Sentinel® Patriot® call
processing solution offers flexible call handling and maximum redundancy as
a robust standards-based software solution. Its ACD capabilities, including
overflow handling and a variety of call management schemes, bring
efficiency and balance to the communications center. The ANI/ALI
functionality immediately provides call takers pertinent information,
dramatically improving operational response.
About PlantCML (www.plantcml.com)
PlantCML, an EADS North America company, is the industry's leading provider
of crisis communications and response technologies. Today, PlantCML is
pioneering the next generation of E9-1-1 and secure network communications
through Voice over IP-enabled applications, interoperable P25 radio systems
and advanced emergency notification technologies. PlantCML's solutions are
resident in 14 of the top 20 most populous U.S. cities and largest first
responder operations.
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global leader
in aerospace, defense and related services. As a leader in all sectors of
defense and homeland security, EADS North America and its parent company,
EADS, contribute over $11 billion to the U.S. economy annually and support
more than 200,000 American jobs through its network of suppliers and
services. Operating in 17 states, EADS North America offers a broad array
of advanced solutions to its customers in the commercial, homeland
security, aerospace and defense markets.
Contact Information: Media Contact:
Tami Timperio
VP, Global Marketing Communications
PlantCML®, an EADS North America Company
Tel: 951.719.2423
EMAIL: TTIMPERIO@PLANTCML.COM