Mitchell Plans Special 20th Anniversary Edition of AutocheX Premier Achiever Award Ceremony
Collision Repair Facilities to Be Recognized for Excellence in Customer Service and Satisfaction
SAN DIEGO, CA--(Marketwire - October 5, 2009) - Mitchell AutocheX™, a leading provider of
customer satisfaction measurement and performance management solutions to
the collision repair and claims industries, today announced that it will
honor collision repair facilities that have achieved exceptional customer
satisfaction ratings in 2009 at its eighth annual Premier Achiever Awards
ceremony. This year's event will again take place during NACE (on Thursday,
November 5 at the Mandalay Bay Convention Center in Las Vegas), and will
also include a special celebration to honor the 20th anniversary of
AutocheX.
"As we mark our 20th year and reflect on how far the industry has
progressed in serving customers with a notable dedication to excellence, it
is a privilege to honor those collision repair facilities that consistently
demonstrate a genuine commitment to customer service and satisfaction each
and every day," said AutocheX co-founder Ray Kihara, who currently serves
as Director of Sales and Marketing for the AutocheX group.
Added Kihara, "AutocheX is committed to not only providing the most
objective and actionable voice-of-the-customer data, but also to advancing
the level of customer service in the collision repair industry." AutocheX
and the participating insurance companies present the Premier Achiever
Awards each year as a way of recognizing repair facilities that have proven
their devotion to quality, service, and satisfaction.
Collision repair facilities receiving a 2009 Premier Achiever Award are the
top performing facilities for customer satisfaction from throughout the
U.S. and Canada that use the AutocheX service. AutocheX, Mitchell
International's customer experience management group, collects satisfaction
data and provides performance benchmark reports and analysis to collision
repair facilities and many of North America's leading insurance carriers
and service companies.
"As the customer satisfaction and loyalty movement continues to gain
momentum, the AutocheX group is poised to lead the era of Customer
Experience Management (CEM), with services designed to help manage and
improve the customer's overall experience with the collision repair
facility," said Jason Bertellotti, Vice President of Mitchell Repair
Solutions.
AutocheX was founded in September 1989 by Dennis Kiyohara, Ray Kihara, and
Rick Wakazuru. From the beginning, the company's focus was on providing
services to all constituents of the collision repair industry. In addition
to customer satisfaction measurement, notable early services included the
AutocheX "Red Book" Directory and the AutocheX National Rating Service
which evaluated collision repair facilities based on their customer
service, financial stability, equipment, and training.
In 2001, AutocheX was acquired by Mitchell International. Since then,
Mitchell has continued to invest in further developing the company's
expertise in the realm of measuring, analyzing, and reporting customer
satisfaction and loyalty in the auto insurance claims and collision repair
industry. Today, AutocheX conducts tens of thousands of surveys each month
and has compiled the largest database of completed customer satisfaction
surveys in the industry.
About AutocheX
AutocheX is a leading provider of comprehensive and impartial voice of the
customer measurement, analysis, and reporting for the auto physical damage
claims industry. Founded in 1989, AutocheX conducts more than a
half-million surveys annually for clients throughout the U.S. and Canada,
and maintains an industry benchmarking database that comprises millions of
completed customer satisfaction surveys. AutocheX is a fully integrated
business unit of Mitchell International.
About Mitchell International, Inc.
Mitchell International (www.mitchell.com) is a leading provider of
information and workflow solutions to the Property & Casualty Insurance
Claims and Automotive Collision Repair industries. The company's
comprehensive solution portfolio streamlines the entire auto physical
damage, bodily injury and workers compensation claims processes. Mitchell
enables millions of electronic transactions between more than 30,000
business partners each month to enhance partner productivity,
profitability, and customer satisfaction.
Contact Information: Contact:
Jennifer Forman
Sr. Director, Marketing
800-854-7030
or
Kam Hashim
Boston Communications
617-899-1307