-- AltiGen's integrated application suite provides robust functionality -- The software based solution can be easily managed in house -- The product cost effectively scales on a per agent basis -- AltiGen integrates with Microsoft Exchange 2007 and Microsoft Office Communications Server 2007 -- Product flexibility allows the call center to adapt real time to changing requirements"Our call center is the centerpiece of our client support," said Romo. "We look forward to exploring more of AltiGen's capabilities and translating that to the benefit of our clients and distributors." About AltiGen Communications AltiGen Communications, Inc. (
General Motors de Mexico Deploys AltiGen Communications Technology
Growing Call Center Supports Car Dealers and Distributors Across Mexico
| Source: AltiGen Communications
SAN JOSE, CA--(Marketwire - October 26, 2009) - AltiGen® Communications, Inc. (NASDAQ : ATGN ), a leading provider of 100 percent Microsoft-based VoIP business
phone systems and call center solutions, announced today that General
Motors de Mexico has implemented an AltiGen Call Center solution in Toluca,
Mexico. The GM call center provides product and technical support to
thousands of individuals representing and servicing GM brands across
Mexico. The new center was dedicated this summer in a public ceremony
attended by Mexico Governor Enrique Pena Nieto.
"The service we provide after a sale is as important as the sale itself,"
said GM Call Center Supervisor Magdalena Rebollar Romo. "In this dynamic
and challenging market, it is important that we utilize technology that can
scale and adapt. The flexibility of AltiGen's software-based solution will
ensure we are prepared to surpass the expectations of our clients.
Superior service is crucial in maintaining the leadership position General
Motors has built in Mexico over the past 74 years."
"General Motors was a perfect candidate for AltiGen's software-based call
center," said AltiGen's Latin America Sales Manager Michael Curry. "By
deploying a solution that can be managed in-house and easily scale, GM was
able to cost-effectively improve its operations and ability to service
customers. AltiGen's Microsoft-based technology will also allow GM to
integrate the call center with a planned Microsoft Exchange 2007 upgrade
and take advantage of Microsoft's new unified communications
functionality."
The solution was implemented by iFone, AltiGen's call center partner in
Mexico since 2003. "We support over 80 call centers and thousands of
agents using AltiGen," said iFone Managing Director Antonio Trevino. "In
our discussions with General Motors, we were tasked with creating an
end-to-end solution that would improve their capabilities while cutting
costs. Since opening this summer, the call center has expanded from 70 to
nearly 100 agents. As the economy improves, we expect to continue to
cost-effectively add additional agents and supervisors. As a solution
provider, it is rewarding to help companies move forward despite a tough
economy."
General Motors based its selection of AltiGen on the following key areas:
NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of use,
seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems and our Call Center solutions, AltiGen's
ability to work effectively with Microsoft Exchange 2007 and Microsoft
Office Communications server 2007, and be able to cost effectively scale on
a per agent basis. These statements reflect management's current
expectation. However, actual results could differ materially as a result of
unknown risks and uncertainties, including but not limited to, risks
related to AltiGen's limited operating history. For a more detailed
description of these and other risks and uncertainties affecting AltiGen's
performance, please refer to AltiGen's Annual Report on Form 10-K for the
fiscal year ended September 30, 2008 and all subsequent current reports on
Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements
in this press release are based on information available to AltiGen as of
the date hereof and AltiGen assumes no obligation to update these
forward-looking statements.