-- The ability to process and intelligently route thousands of calls per day -- AltiGen's software based design which provides rapid scaling and real time changes -- Intuitive applications that put control in the hands of call center supervisors -- AltiGen's integrated software suite provides great value vs. cost"The BUYSEASONS team have been excellent to work with, and the facility is quite remarkable in person," said AltiGen Vice President of Sales Mike Plumer. "With our highly scalable 6.5 release, we will continue to focus our sales efforts on innovative, growth focused partners such as BUYSEASONS." About AltiGen Communications AltiGen Communications, Inc. (
World's Largest Online Costume Retailer Utilizes AltiGen Call Center Solution
BUYSEASONS Call Center Exceeds 14,000 Calls a Day to Meet Halloween Demand
| Source: AltiGen Communications
SAN JOSE, CA--(Marketwire - November 5, 2009) - AltiGen® Communications, Inc. (NASDAQ : ATGN ), a leading provider of 100 percent Microsoft-based VoIP business
phone systems and call center solutions announced today that online
retailer BUYSEASONS, Inc utilized AltiGen call center technology to process
up to 14,000 in-bound calls a day during the Halloween season.
BUYSEASONS, Inc, a wholly owned subsidiary of Liberty Media Corporation
(LINTA), is the world's largest online-only retailer of costumes, party
supplies and Halloween decorations. To market for the Halloween season,
the company mails millions of catalogs and maintains the leading online
presence through BUYCOSTUMES.COM and its CELEBRATE EXPRESS family of web
sites. In addition, it added 250 seasonal agents to the 90 year round
agents to address its share of the $5 Billion a year Halloween industry.
"We've experienced tremendous growth in the last several years," said
BUYSEASONS Vice President of Operations Terry Rowinski. "It's unusual for
most call centers to go from 90 to 300 agents in a few days, so we require
technology that is flexible and easy to manage. AltiGen's software based
solution allows us to staff up and down to meet changes in seasonal demand,
as well as adapt to the many changes that may take place in a single day."
Earlier this summer, BUYSEASONS deployed an AltiGen "softswitch" and call
center suite. The company implemented digital lines from the phone carrier
to allow up to 368 concurrent calls to the AltiGen system. In just a few
months, the call center answered hundreds of thousands of calls.
"The AltiGen system allows us to intelligently route based on the type of
call," said IT Operations Manager Tony Ellis. "By connecting a customer to
the agent best qualified to address their questions, we maintain a very
high level of efficiency and customer satisfaction. In many cases we are
able to receive a call, process the order and have it available for
shipping in less than one hour. AltiGen is a critical component in the
chain of events required for us to ship hundreds of thousands of costume
orders a season."
BUYSEASONS selected AltiGen based on the following:
NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of use,
seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
About BuySeasons
Founded in 1999 as an Internet specialty retailer, BuySeasons' flagship
brand, BuyCostumes.com, is the leading online-only retailer of costumes and
costume accessories. BuySeasons also owns and operates the Celebrate
Express family of websites; BirthdayExpress.com, 1stWishes.com, and
CostumeExpress.com. Celebrate Express offers one of the largest assortments
of kid's costumes and birthday party supplies at any single location --
online or offline. In addition, BuySeasons operates a private-label drop
ship program for other Internet retail partners. BuySeasons, Inc. is a
wholly owned subsidiary of Liberty Media Corporation attributed to the
Liberty Interactive Group (NASDAQ : LINTA )
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems and our Call Center solutions, AltiGen's
ability to work effectively with BUYSEASONS IT infrastructure, and be able
to cost effectively scale on a per agent basis. These statements reflect
management's current expectation. However, actual results could differ
materially as a result of unknown risks and uncertainties, including but
not limited to, risks related to AltiGen's limited operating history. For a
more detailed description of these and other risks and uncertainties
affecting AltiGen's performance, please refer to AltiGen's Annual Report on
Form 10-K for the fiscal year ended September 30, 2008 and all subsequent
current reports on Form 8-K and quarterly reports on Form 10-Q. All
forward-looking statements in this press release are based on information
available to AltiGen as of the date hereof and AltiGen assumes no
obligation to update these forward-looking statements.