Contact Information: Media Contact: Tami Timperio VP, Marketing PlantCML®, an EADS North America Company Tel: 951.719.2423 Email: ttimperio@plantcml.com
PlantCML(R) Next-Generation Call Processing Solution Seamlessly Secures the Allegheny County Emergency 9-1-1 Center for the G-20 Summit
| Source: PlantCML
TEMECULA, CA--(Marketwire - November 6, 2009) - Allegheny County, Pa., Emergency Services
9-1-1 Center handled a considerable increase in emergency calls without any
additional public tension, despite the significant population surge at the
recent G-20 Summit. Pittsburgh was host to the G-20 Summit held from
September 24-25, 2009. President Obama chaired the meeting of leaders from
countries around the world that represent 85 percent of the world's
economy. The PlantCML® next-generation call processing solution, Sentinel® Patriot®, enabled the
counties' call takers to manage the increased call volume effortlessly.
"When we have a major international event in our backyard, such as the G-20
Summit, it is imperative that our call processing solution goes unnoticed.
We can increase manpower and set up command posts, but if our system goes
down, it just won't matter how prepared we were," said James Thompson,
9-1-1 coordinator, Allegheny County Emergency Services. "The Sentinel
Patriot call processing solution from PlantCML worked as it should --
without any issues. Our call takers and dispatchers were able to process
their calls with the utmost professionalism and dedication to the citizens
and visitors alike."
The flexibility of the Sentinel Patriot call processing solution allowed
call flow routing to be easily reconfigured, aligning with the County and
its respective agencies to handle the increased traffic during the G-20
Summit. The public safety organizations within the city of Pittsburgh and
Allegheny County, in conjunction with more than 30 additional law
enforcement agencies, worked together to ensure the G-20 Summit caused
minimal disruption to the city, its citizens and the thousands of foreign
visitors.
"It's a phenomenal feat for the Allegheny County 9-1-1 Center to conclude
the event with no disturbances or interruptions within the 9-1-1 center and
the emergency call taking process," said Darrin J. Reilly, chief operating
officer, PlantCML. "We all want the same outcome -- to protect and serve --
from day-to-day incidents to heavily scrutinized international events. The
bottom line is that we're all in it to save lives."
The Sentinel Patriot call processing solution is an IP-enabled call
processing solution offering highly flexible configurations to meet the
needs of small- to medium-sized call centers. It features a fully
integrated PBX, improving reliability with features such as automatic hot
redundancy of servers and no single point of system failure. The Sentinel
Patriot solution also offers a full suite of computer telephony features
including automatic call distribution, automatic number identification and
automatic location identification.
The Allegheny County 9-1-1 utilizes Managed
Services for direct and secure connectivity with the PlantCML Service
Management Center, ensuring the reliability of its solutions with the
following services: monitoring & response and virus protection.
Additionally, the County 9-1-1 has the ability to mobilize first responders
in the case of an emergency with The
Communicator!® NXT™ emergency notification system by Dialogic
Communications Corporation (DCC), a PlantCML subsidiary. The Communicator!
NXT emergency notification system provides full automation of list-based
notification procedures, enabling immediate, multi-modal communication via
telephone, cell, BlackBerry®, fax, etc. Voice and text messages convey
incident-related information or instruction, situational needs and status
updates. The Communicator! NXT emergency notification system assesses every
contact's skills, certifications and schedule, intelligently filling
positions and capturing important feedback, such as the estimated time of
arrival, in detailed reports.
About PlantCML (www.plantcml.com)
PlantCML, an EADS North America company, is the industry's leading provider
of crisis communications and response technologies. Today, PlantCML is
pioneering the next generation of E9-1-1 and secure network communications
through Voice over IP-enabled applications, interoperable P25 radio systems
and advanced emergency notification technologies. PlantCML's solutions are
resident in 14 of the top 20 most populous U.S. cities and largest first
responder operations.
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global leader
in aerospace, defense and related services. As a leader in all sectors of
defense and homeland security, EADS North America and its parent company,
EADS, contribute over $11 billion to the U.S. economy annually and support
more than 200,000 American jobs through its network of suppliers and
services. Operating in 17 states, EADS North America offers a broad array
of advanced solutions to its customers in the commercial, homeland
security, aerospace and defense markets.