OVERLAND, Kan., Dec. 7, 2009 (GLOBE NEWSWIRE) -- Heartland Surgical Specialty Hospital, LLC (HSSH), also known as Heartland Spine and Specialty Hospital, is proud to announce it has been named a 2009 winner of the prestigious Summit Award by Press Ganey Associates, Inc., for its continued dedication to customer service and satisfaction.
The Press Ganey Summit Award is the health care satisfaction industry's most coveted symbol of achievement as it recognizes top performing facilities that sustain the highest level of customer satisfaction for three or more consecutive years. Heartland -- a physician-owned hospital -- is one of 84 nationwide organizations to receive a 2009 Summit Award, and one of 32 impatient facilities chosen for the award based on its superior level of inpatient services.
"We're very honored to receive this accolade that publicly recognizes our continued commitment to provide the best customer service for patients and their families here at Heartland Surgical Specialty Hospital," said Don Burman, Chief Executive Officer. "We go above and beyond to ensure each person's interaction with our facility is one that provides the utmost level of care and comfort."
Heartland was recognized because of action taken to reduce noise stemming from the nurse's station that was hindering patients' ability to rest and recover. The inpatient unit started a "HUSH" campaign, which included implementing quiet hours in the afternoon and night, dimming lights as a precursor to reduce noise levels, and using reminders to acknowledge the level of sound when noise levels became unacceptable.
With patient-focus a top priority and a 3 to 1 patient to nurse ratio -- a standard rarely met in the health care industry -- Heartland prides itself on offering a friendly, intimate setting where each patient can receive the highest quality of care available from a unique collaboration of multi-specialty physicians and medical practitioners.
Press Ganey currently partners with more than 10,000 health care facilities -- including more than 40 percent of U.S. hospitals -- to measure and improve the quality of care.
Richard B. Siegrist, Jr., president and CEO of Press Ganey, noted, "We are proud partners of Heartland Surgical Specialty Hospital. Heartland continues to maintain a high level of patient satisfaction over the past three years. Their efforts benefit Kansas and lead to improved delivery of health care."
For more information about the Summit Award, visit http://www.pressganey.com.
About Heartland Surgical Specialty Hospital, LLC
At Heartland Surgical Specialty Hospital, LLC, the future is here. Designed, owned and led by physicians from different specialty areas and groups throughout Kansas City, the hospital is raising the standards of patient and physician satisfaction. Since 2003, the Overland Park, Kansas hospital has grown to include more than 80 physicians who specialize in orthopedics and pediatric orthopedics; bariatric weight loss surgery; ear, nose, and throat surgery; spine surgery; neurosurgery; hand surgery; joint reconstruction; general surgery; pain management and a full spectrum of plastic surgery procedures.