ASG's New Solution Gives Network Professionals Peace of Mind With Complete End-User Visibility

NAPLES, FL--(Marketwire - December 8, 2009) - ASG Software Solutions, the originator of ASG's Business Service Portfolio™ (BSP) and a worldwide leader in business solutions for global enterprises, today announced the general availability of ASG's BSP Network and User Service Alignment™, a solution that centrally monitors and manages the end-user experience along with network and infrastructure performance throughout the enterprise.

ASG's BSP Network and User Service Alignment tackles the recurrent problem of undetected end-user problems, which can account for nearly 75 percent of trouble tickets in a typical organization. Rather than relying solely on traditional method of performance management, which monitors the infrastructure and network only, ASG's new solution takes a business-focused approach by including visibility into the end-user experience.

ASG's BSP Network and User Service Alignment correlates the actual response time being experienced by individual end users with the underlying infrastructure and components that are associated with a specific business service -- and presents it all in a single, Web-browser interface. Without this complete picture of IT service delivery, organizations will continue to spend millions of dollars each year on multiple network monitoring tools without gaining visibility into the service levels actually being experienced by their end users.

Because ASG's BSP Network and User Service Alignment provides continuous, high-level service delivery visibility, it equips IT operations professionals to (1) detect end-user problems during periods when the network and infrastructure appear to be healthy and (2) proactively monitor and relate events in the network infrastructure that may have a negative impact on service delivery -- before they can impact end users.

News Facts

--  The increasingly distributed nature of applications has broken down
    the connection between infrastructure performance and the end-user
    experience. Yet, because end users have "always up, always on"
    expectations, knowing the relationships between network components,
    systems, and applications -- and how they work together to deliver a
    service to the end user -- is more important than ever.
--  The end-user experience management market is expected to achieve a 32
    percent growth rate this year. This was the highest projected growth of all
    IT management segments rated by Forrester Research, Inc. ("Market Overview:
    the IT Management Software Market in 2009," Forrester Research, Inc., 13
    March 2009)
    

Quotes

Ed Hallock, Senior Director of Solutions Management, ASG

"One of IT's biggest challenges today is demonstrating its value to the business by going beyond network and server availability SLAs; they have to satisfy the expectations of end users. Leveraging ASG's core strength in monitoring the performance and availability of networks, servers, applications, and correlating these key performance indicators with the user's actual response time, we help our customers enhance service delivery and achieve true business service alignment."

Supporting Resources

Solution Sheet

-- ASG's BSP Network and User Service Alignment

Webinar

-- Complete End User Visibility -- Overcoming IT Challenges (Dec. 9, 2009, 2:00 - 3:00 p.m. EST - Presented by Forrester Research, Inc., and ASG). Also available on demand.

White Papers

-- ASG: Distinctively Positioned to Optimize Web Application Performance by Enterprise Management Associates (EMA)

-- Optimizing the End-User Experience Across Your Enterprise by ASG

About ASG | www.asg.com

ASG provides software solutions to more than 85 percent of the world's largest companies. Through its comprehensive Business Service Management (BSM) solution, Business Service Portfolio™, ASG is an established BSM provider with a strong heritage in metadata management; information management; applications management; infrastructure, performance and operations management; and service and support technologies. ASG enables clients to reduce costs, improve business-service delivery, and reduce risks. Founded in 1986, ASG is a privately held company based in Naples, Florida, USA, with more than 90 offices worldwide.

Contact Information: Contacts: Patricia Colpitts ASG Software Solutions 512.560.4418 pat.colpitts@asg.com Kristen Orfanos Lois, Paul and Partners 781.782.5852 kristen_orfanos@lpp.com