Bank of Beijing Enhances Customer Service With Unified Communications From AltiGen
| Source: AltiGen Communications
SAN JOSE, CA--(Marketwire - February 4, 2010) - AltiGen® Communications, Inc. (NASDAQ : ATGN ),
the leading provider of integrated Microsoft-based Unified Communications
solutions, announced today that Bank of Beijing Co., Ltd. has deployed an
AltiGen software-based call center and Voice-over-IP solution as part of
its customer service solution.
Bank of Beijing Co., Ltd. is a Chinese city commercial bank. The Company
operates its business through five categories: Corporate Banking, Personal
Banking, Foreign Exchange and Settlement, Intermediary Business and Online
Banking. Bank of Beijing was established in January 1996, adhering to the
"create value for customers, generate revenue for shareholders, create a
future for employees and wealth for society" mission.
In 2007, Bank of Beijing implemented AltiGen's IP-based distributed call
center platform for their banking service hotline. Two years and two
expansions later, Bank of Beijing is now running AltiGen's full Call Center
Suite to support the customer service hotline.
Late in 2009, Bank of Beijing completed the second system expansion to
their call center. The core functionality of the Call Center Suite being
entirely based on software enabled a phased installation approach. This has
made the system upgrade tremendously easy on their IT department. Bank of
Beijing, like many other regional commercial banks, has branches in
locations throughout the country. With the integration of the AltiGen
IP-based call center system, regardless of location, customers simply call
the national customer service phone number and gain instant access to
unified banking services.
Banking customer service call centers are not only a combination of
computer and modern telecommunications technologies, but also a modern
business management tool. Today, the majority of customers want to
instantly contact the bank to get all the required information, at any
time, by their choice of communications -- phone, fax, Web or other
means. The AltiGen IP-based call center solution facilitates the channels
of communication between banks and their customers and helps them to
deliver high levels of service while fostering long-term customer
relationships.
"We continue to have success in the financial sector with our Unified
Communications solutions," said AltiGen CEO Gilbert Hu. "Banks and credit
unions throughout China and the US are realizing the benefit of
software-based communications solutions, as seen with Bank of Beijing.
Having to make critical financial decisions every day, banking institutions
realize the strong value proposition of investing in a communications
infrastructure that isn't reliant on proprietary hardware, which eventually
reaches end-of-life or fails completely."
About AltiGen Communications
AltiGen Communications, Inc. (NASDAQ : ATGN ) is a leading provider of 100
percent Microsoft-based VoIP business phone systems and Unified
Communications solutions. Having more than 10,000 customers around the
world, AltiGen solutions are designed for high reliability, ease of
use, seamless integration to Microsoft infrastructure technologies, and are
built on a scalable, open standards platform. AltiGen's worldwide
headquarters is in Silicon Valley, California, with international
operations based in Shanghai, China. Local sales, service and support are
provided by AltiGen's worldwide network of over 300 certified partners. For
more information, call 1-888-ALTIGEN or visit the web site at
www.altigen.com.
Safe Harbor Statement
This press release contains forward-looking statements within the meaning
of Section 21E of the Securities Exchange Act of 1934, including, without
limitation, statements regarding the continued market acceptance of our
Voice over IP telephone systems and our Call Center solutions, AltiGen's
ability to work effectively with Bank of Beijing Co.,Ltd. These statements
reflect management's current expectation. However, actual results could
differ materially as a result of unknown risks and uncertainties, including
but not limited to, risks related to AltiGen's limited operating history.
For a more detailed description of these and other risks and uncertainties
affecting AltiGen's performance, please refer to AltiGen's Annual Report on
Form 10-K for the fiscal year ended September 30, 2008 and all subsequent
current reports on Form 8-K and quarterly reports on Form 10-Q. All
forward-looking statements in this press release are based on information
available to AltiGen as of the date hereof and AltiGen assumes no
obligation to update these forward-looking statements.