Leading Firms See a 15% Increase in Year-Over-Year Service Revenue
-- 15% increase in total service revenue over the last 12 months as opposed to a 1% decrease for all others -- A 90% level of customer retention compared to a 74% performance for all others -- A 85% current contract renewal rate when compared to a 53% performance for all othersA complimentary copy of this report is made available due in part by the following underwriters: Encover, Inc. and Astea International. To obtain a complimentary copy of the report, visit: http://www.aberdeen.com/link/sponsor.asp?cid=6315 Visit Research.Aberdeen.com for additional access to complimentary Service Management Research. About Aberdeen Group, a Harte-Hanks Company Aberdeen provides fact-based research and market intelligence that delivers demonstrable results. Having queried more than 30,000 companies in the past two years, Aberdeen is positioned to educate users to action: driving market awareness, creating demand, enabling sales, and delivering meaningful return-on-investment analysis. As the trusted advisor to the global technology markets, corporations turn to Aberdeen for insights that drive decisions. As a Harte-Hanks Company, Aberdeen plays a key role of putting content in context for the global direct and targeted marketing company. Aberdeen's analytical and independent view of the "customer optimization" process of Harte-Hanks (Information - Opportunity - Insight - Engagement - Interaction) extends the client value and accentuates the strategic role Harte-Hanks brings to the market. For additional information, visit Aberdeen or call (617) 854-5200, or to learn more about Harte-Hanks, call (800) 456-9748.
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