NAPLES, FL--(Marketwire - February 23, 2010) - ASG Software Solutions, the originator of ASG's Business Service Portfolio™ (BSP) and a worldwide leader in business solutions for global enterprises, today announced the release of ASG-Discovery and Dependency Mapping™ (ASG-DDM™), a vendor-agnostic, affordable solution that automates the process of detecting and maintaining configuration data in the face of constant change.

As part of ASG's 2010 Service Support Strategy, ASG-DDM helps enterprises maximize the value of their existing service support investments by increasing visibility into networked devices, custom and packaged applications, and overall business processes, along with their interdependencies. This insight, combined with ongoing discovery, arms IT managers with the accurate information they need to minimize service outages, manage configuration changes, and evaluate software lifecycles.

News Facts

-- According to Enterprise Management Associates (EMA), change drives between 20 and 30 percent of production incidents in highly mature companies with a conservative approach to change. Source: ASG-Discovery and Dependency Mapping (ASG-DDM): Automating Data Collection for Change and Configuration Management, EMA, 2010.

-- EMA research shows that the average large financial services company executes between 1,000 and 2,000 change requests per month, excluding routine changes such as password change and job control language (JCL) requests. Source: ASG-Discovery and Dependency Mapping (ASG-DDM): Automating Data Collection for Change and Configuration Management, EMA, 2010.


Julie Craig, Research Director, EMA

"One of the key motivations for implementing configuration management lies in enabling IT specialists to predict the impact of change. This is one of the major benefits of ASG-DDM. ASG-DDM automates the process of discovering, maintaining, and modeling applications, underlying artifacts, and interdependencies. It creates a comprehensive model that clearly shows the impact of a potential change on production systems, eliminating guesswork and errors."

Supporting Resources

Solution Sheet


Solution Brief

ASG-DDM: Automating Data Collection for Change and Configuration Management by EMA

About ASG |

ASG provides software solutions to more than 85 percent of the world's largest companies. Through its comprehensive Business Service Management (BSM) solution, Business Service Portfolio™, ASG is an established BSM provider with a strong heritage in metadata management; information management; applications management; infrastructure, performance and operations management; and service and support technologies. ASG enables clients to reduce costs, improve business-service delivery, and reduce risks. Founded in 1986, ASG is a privately held company based in Naples, Florida, USA, with more than 90 offices worldwide.

Contact Information: Contacts: Shelly Lucas ASG Software Solutions 239.435.2284 Kristen Dattoli-Orfanos Lois, Paul and Partners 781.782.5852