DETROIT, April 14, 2010 (GLOBE NEWSWIRE) -- Compuware Corporation (Nasdaq:CPWR) today announced that SafeAuto Insurance, a leading provider of minimum limits insurance coverage, is using Gomez adVantage to improve the application performance of its critical customer-facing applications that span both the enterprise and Internet. With a single, unified view across the entire application delivery chain, SafeAuto now has complete visibility into application health and can proactively identify performance issues and fix them before they impact the business, saving time and money.
SafeAuto provides personal auto insurance on a consumer direct basis exclusively through online and telephone distribution channels in 14 states. The company is committed to providing low cost, state required minimum limits auto policies and has sold more than 4 million policies across the U.S.
To better align with the shopping and buying needs of its customers, SafeAuto implemented an E-Commerce System where customers can get web-based auto insurance quotes and the capability to bind coverage across the web. The system not only serves their external web applications, but also the back-end applications of their four internal call centers, which are used by more than 500 employees to conduct business with customers.
SafeAuto's IT team wanted to ensure that their customers — both external and internal — had a successful customer experience, and that their systems were up and running 24/7, problem-free. They sought a true end-to-end application performance monitoring solution and turned to Compuware's Vantage and Gomez combined solution.
"Gomez adVantage really opened our eyes as to how our internal and external applications were performing," said Jeff Fields, Senior Vice President and Chief Information Officer at SafeAuto. "With a single, end-to-end view of the health of our critical business applications, we can quickly identify and troubleshoot any performance problems — inside and outside the firewall — from an end-user perspective, before they impact our customers. This saves us time and has dramatically improved our customer experience and customer service."
SafeAuto is also starting to use Compuware Vantage for pre-production testing of their infrastructure environments. "Vantage acts as a testing platform to help us catch any performance problems to our infrastructure environments before we roll them out to our production site," said Fields. "This enables us to proactively detect issues that may have been missed during QA testing, providing an extra safety layer of quality to ensure ROI."
In the future, SafeAuto plans to use Vantage to measure the rework of testing in their production environment. According to Fields, this will prevent any long-term application performance issues with their infrastructure, saving them money.
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Together, Compuware Vantage and Gomez deliver the market's only application performance management solution that provides broad visibility and deep-dive resolution across the entire application delivery chain, spanning both the Enterprise and the Internet. The first of its kind, this solution brings organizations a unified view of the health of business applications that starts from the customer perspective and follows through to the back-end data center, giving complete visibility and insight into application performance and business impact. This unparalleled breadth is combined with deep-dive analysis for rapid troubleshooting and root-cause identification, regardless of whether the source of the problem is on the Internet or in the data center.
Compuware Corporation
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize end-to-end application performance for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
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SafeAuto Insurance
SafeAuto Insurance Company is a property and casualty insurance company based in Columbus, Ohio. Today, the company provides the state required minimum insurance coverage to automobile drivers in 14 states including Ohio, Indiana, Kentucky, Georgia, Pennsylvania, South Carolina, Tennessee, Louisiana, Mississippi, Illinois, Missouri, Arizona, Oklahoma and Texas. SafeAuto is a direct-to-consumer automobile insurance company offering auto insurance over the phone via its famous 1-800-SafeAuto toll free phone number or by logging on to SafeAuto.com. For more information visit http://www.SafeAuto.com/.