Five Customers Recognized for Innovative Use of Unified Communications and Contact Center Technologies at the Avaya International User Group Conference
DENVER, CO--(Marketwire - April 20, 2010) - The Art of Evolution/GlobalConnect 2010 -- Avaya Inc. and the International Avaya User Group, today announced the winners of the annual Avaya Customer Innovation Awards at The Art of Evolution/GlobalConnect 2010 conference being held this week in Denver, Colo.
The awards recognize Avaya customers in five categories that have demonstrated a visionary view of the business value of communication technologies, the most resourceful and creative use of unified communications and contact center solutions to solve business challenges, or a commitment to communications excellence over time.
"We see groundbreaking use of Avaya solutions by our members every day. It is one of our greatest pleasures to see how companies and organizations implementing unified communications and contact center technologies in creative, transformative ways," said Frank Castro, member, Board of Directors of IAUG. "These companies have overcome significant challenges within the past year, lowered costs, improved public safety and service and still moved their business ahead even in a difficult economic environment. The International Avaya User Group salutes all of them."
The categories and winners of the 2010 Avaya Customer Innovation Awards are:
"We are honored to be recognized by Avaya for our use of technology which has enabled Marriott to provide industry leading support for our customer base," said Al Sample, Vice President of Information Resources Client Services. "This award demonstrates our dedication to ensuring business continuity and to providing wonderful guest experiences."
Winners of the awards were chosen by a committee of Avaya International User Group members along with an Avaya associate. The awards were announced this morning at the Avaya International User Group annual conference. The annual conference has brought together more than 3,000 Avaya and heritage Nortel customers and partners for in-depth workshops and discussions on using communications technologies to improve and transform business. For more information, visit: http://www.avayausersconference.org/.
About IAUG
The International Avaya User Group (IAUG) is an international, user-driven association serving Avaya customers worldwide. We exist to educate and inform telecommunications and IT professionals while providing a professional network for those with common concerns to address and success stories to share. IAUG is one of the industry's largest and most progressive user groups, with a community of nearly 6,000 members in more than 75 chapters around the globe. For more information on IAUG, visit www.iaug.org.
About Avaya
Avaya is a global leader in enterprise communications systems. The company provides unified communications, contact centers, and related services directly and through its channel partners to leading businesses and organizations around the world. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. For more information please visit www.avaya.com.
Contact Information:
Avaya Contact:
Deborah Kline
Media Relations
908-953-6179
klined@avaya.com