Finnair to renew its service product


Finnair will renew its meal service on flights as of June 1, 2010. At the same
time, the selection of in-flight sales products will be expanded. From the
beginning of June, pre-seating will also be available on domestic flights. 

"We have listened to our customers' wishes and, as a consequence, we have
developed our onboard service. On intercontinental flights, for example, our
meals will be upgraded. On shorter flights, on the other hand, customers have
the possibility to  purchase sweet or salty delicacies from a wide selection of
snacks onboard with a drink of their choice," explains Finnair's new Senior
Vice President, Customer Service, Anssi Komulainen. 

Meal services renewal brings new tastes and deli products onboard

On flights to Asia and the United States, the Economy Class meal service will
be improved and the main meal will be more abundant than before. On longer
flights in European Economy Class, passengers will be offered a substantial
deli-type filled bread or salad with coffee, tea or a soft drink. In Finnair's
short-haul traffic within Finland, the Nordic countries and the Baltic area as
well as on flights to Poland and St. Petersburg, coffee, tea and juice will be
served. This service will be supplemented with a diverse range of snacks for
sale. 
 
Finnair's Business Class will focus on providing fresh, innovative and
delicious meals based on quality Nordic cuisine. The nature of the Nordic
countries and its pure bounty will be presented as stories on the menu cards.
On intercontinental flights the meals include a local touch of the different
Asian cultures. 

"Our recently presented success factors, quality, freshness and creativity, can
be seen in the renewal. We want to stand out from our competitors and offer our
customers the best of the Nordic cuisine," says Komulainen. 

The wide selection of snacks that passengers can purchase will be included on
all routes where the flight time permits sales onboard. 

Pre-assigned seats in domestic traffic

From the beginning of June, domestic flights will also have pre-seating. On
domestic flights operated by Finnair, passengers can reserve a seat of their
choice in advance on Finnair's internet service, at travel agencies or at
Finnair offices. 

A specific seat can also be selected in connection with check-in. Check-in can
be completed by text message, on the internet, at a self-service check-in kiosk
or at a check-in desk. Passengers travelling only with carry-on baggage will
still be able to check in for domestic flights at the departure gate. A
specific seat cannot, however, be selected at the departure gate; remaining
available seats will be assigned to passengers at boarding. 

The new service will improve the travel comfort for example, to families with
children, groups and passengers with special needs. 

Finnair Plc
Communications
10.5.2010

Further information:
In-flight service: Heidi Niemenlehto-Järvinen, tel. +358 9 818 8587
Pre-seating: Matti Alanne, tel. +358 9 818 8824

Finnair Media Desk tel. +358 9 818 4020
media.desk(a)finnair.com 
Finnair blogs: http://blogs.finnair.com
Photobank: www.finnair.com/gallery
Finnair Group website: www.finnairgroup.com
via.Helsinki: www.viahelsinki.com
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