NEW YORK, NY--(Marketwire - May 19, 2010) - Information Builders, an independent leader in business intelligence (BI) solutions, has been named a finalist in the 2010 American Business Awards (ABA) in two categories, "Customer Service Team of the Year" and "Customer Service Executive of the Year" for Stu Madison, vice president of Corporate Technical Support Services. This is the third consecutive year that Information Builders' Customer Support department has been recognized as a finalist by the ABA. More than 2,700 entries from companies of all sizes in virtually every industry were submitted for consideration in more than 40 categories.
Despite the current economic climate, Information Builders Customer Support came out on top in 2009, achieving 98 percent overall satisfaction for premium accounts. As a result of the Premium Support team's stellar customer service, the 2009 maintenance renewal rate was 92 percent. Additionally, the team scored a 96 percent success rate on meeting initial response goals, compared with 85 percent in 2008. As a finalist for Customer Service Executive of the Year, Stu Madison was recognized for his 25-year contribution to the company, which included the launch of 24x7 customer service availability as well as a premium customer service department that brings in $4 million a year for the company and improves overall customer retention.
"Information Builders' superior customer service is the cornerstone of our business," said Gerald Cohen, CEO and founder of Information Builders. "I'm incredibly proud of the customer service team led by Stu Madison, one of the best customer service professionals out there. Customer satisfaction is key to the continued growth of our business, not only because it retains our existing customers, but also because it creates a stellar reputation for the company through word-of-mouth."
This year's Stevie Award winners will be announced during the annual gala on Monday, June 21 at the Marriott Marquis Hotel in New York City. More than 600 executives from across the U.S. are expected to attend. The event will benefit Oceana (oceana.org), the largest international organization focused on ocean conservation. The Business TalkRadio Network will broadcast the ceremony nationwide on the radio.
Members of the Awards' board of distinguished judges and advisors, and specialized final judging committees, will select Stevie Award winners from among finalists in final judging that will continue through May 28. Business professionals nationwide chose finalists during preliminary judging held April through early May.
Details about The American Business Awards and the list of finalists in all categories are available at www.stevieawards.com/aba.
About The Stevie Awards
Stevie Awards are conferred in four programs: The American Business Awards, The International Business Awards, the Stevie Awards for Women in Business, and the Stevie Awards for Sales and Customer Service. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about The Stevie Awards at www.stevieawards.com.
About Information Builders
Information Builders' award-winning combination of business intelligence (BI) and enterprise integration software has been providing innovative solutions to more than 12,000 customers for the past 30 years. WebFOCUS is the world's most widely utilized business intelligence platform. It provides the security, scalability, and flexibility needed at every level of global extended enterprises. Its simplicity helps create executive, analytical, and operational applications that reach dozens to millions of users. Information Builders' iWay Software suite provides state of the art, multi-purpose, pre-built integration components that address all SOA, application, data and information management requirements. Its integration adapters have been adopted by the leading software platform providers. Information Builders also offers solutions in the performance management, business activity monitoring, and enterprise search markets. The company's comprehensive enterprise product offerings give Information Builders' customers the ability to grow and innovate according to their needs.
Information Builders' customers include most of the Fortune 100 and U.S. federal government agencies. Headquartered in New York City with 90 offices worldwide, the company employs 1,450 people and has more than 350 business partners. More information is available at http://www.informationbuilders.com.
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www.informationbuilders.com
Contact Information:
Press Contacts
Kathleen Moran
Information Builders
(917) 339-6313
kathleen_moran@ibi.com
Erica Salamida
LEWIS PR
(617) 226-8845
informationbuilders@lewispr.com