DETROIT, Aug. 19, 2010 (GLOBE NEWSWIRE) -- Gomez, the web performance division of Compuware Corporation (Nasdaq:CPWR) today published the U.S. Retail Banking Mobile industry benchmark, the first in the industry to measure the performance of mobile-specific versions of banking websites for fifteen leading banks across four carrier and device combinations: AT&T/iPhone, Sprint/HTC Hero, T-Mobile/HTC Dream and Verizon/Droid.
In addition, the U.S. Retail Banking Mobile industry benchmarks now include the first U.S. Retail Banking Mobile Site Performance Index, an aggregate ranking across all benchmark measurements. This exclusive "rank of ranks" scorecard provides the only single, overall rank of the mobile performance of fifteen U.S. Retail Banks. For the first U.S. Retail Banking Mobile Site Performance Index, JP Morgan Chase earned the number one ranking across all fifteen retail banking companies.
The U.S. Retail Bank Mobile benchmarks measure performance of websites when accessed via mobile smartphones across three key metrics: response time, availability and consistency. Response time monitors how quickly visitors can access content and perform tasks on each site. Availability validates whether customers get the information they need when they need it, and consistency measures uniformity in customers' experiences of each site. Measurements for the U.S. Retail Banking Mobile industry benchmark were taken from July 25, 2010 - August 08, 2010:
| AT&T/iPhone | Verizon/Droid | T-Mobile/HTC Dream | Sprint/HTC Hero | |
| Avg. Response Time: | 3.8 seconds | 5.2 seconds | 9.8 seconds | 4.3 seconds |
| Avg. Availability: | 98.5% | 99.5% | 99.4% | 99.4% |
| Avg. Consistency: | 2.2 seconds | 4.5 seconds | 5.9 seconds | 2.6 seconds |
"Although today's mobile users expect an experience that's at least as fast as what they've become accustomed to on the traditional web, the wide range of results from the U.S. Retail Banking Mobile benchmark across carriers and devices illustrates the complexity involved in delivering fast and successful mobile experiences across so many device types," said Matt Poepsel, VP Performance Strategies, Gomez. "While some retail banks were above average across specific carrier/device combinations, overall mobile web performance is lagging significantly behind the PC web in terms of speed and reliability."
Gomez has doubled the number of global web performance benchmarks it has published for over ten years to more than 100 that include more than 2,000 companies in dozens of industries. Gomez web benchmarks involve testing the websites of target companies using a subset of the Gomez Global Performance Network, which features more than 150 high-bandwidth "backbone" locations and more than 150,000 actual end-user "Last Mile" locations around the world. Gomez Mobile benchmarks test mobile-specific versions of target websites. These are typically "streamlined" versions of websites that were created specifically with the mobile form factor and throughput speeds in mind. Gomez Business Process benchmarks measure typical multistep processes -- such as purchasing a product or performing a stock trade -- across major brands in the same industry. For more details on Gomez benchmark methodology, go to: http://www.gomez.com/benchmarks/methodology/.
About Compuware Gomez
Gomez, the web performance division of Compuware, provides the industry's leading solutions for optimizing the performance, availability, and quality of web and mobile applications. The on-demand Gomez platform integrates solutions for web load testing, web performance management, web cross-browser testing, and web performance business analysis that test and measure web and mobile applications from the "outside-in" -- across all users, browsers, devices, and geographies -- using a global network of over 150,000 locations. When combined with Compuware Vantage, Gomez offers the industry's only solution for optimizing application performance across the Enterprise and the Internet. Over 3,000 customers worldwide, ranging from small companies to large enterprises -- including 12 of the top 20 most visited US websites -- use Gomez solutions to increase revenue, build brand loyalty and decrease costs.
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Compuware Corporation
Founded in 1973, Compuware provides software, experts and best practices to ensure applications work well and deliver business value. Compuware solutions optimize application performance across the Enterprise and the Internet for leading organizations around the world, including 46 of the top 50 Fortune 500 companies and 12 of the top 20 most visited U.S. web sites. Learn more at: http://www.compuware.com.
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