SAN DIEGO, CA--(Marketwire - August 31, 2010) - Mitchell International, Inc., a leading provider of information, workflow and performance management solutions to the Property & Casualty claims and Collision Repair industries, today announced the general release of Mitchell ClaimIQ™ version 2.19 -- the latest release of the market-leading expert claims decision support system for property and casualty (P&C) insurance carriers. Dubbed "Scene Diagram" by Mitchell's customer community, ClaimIQ version 2.19 improves adjusters' investigative consistency and efficiency by allowing them to graphically depict the chain of events leading up to a vehicle accident. Far beyond a drawing tool, Scene Diagram provides claims professionals and their claim handling partners a clear, concise and accurate visualization of the claim incident across the investigation, evaluation, negotiation, and settlement process. 

This latest release expands ClaimIQ's extensive support for liability claims handlers. Scene Diagram capabilities include:

  • Preloaded common intersection templates that help speed diagram completion.
  • Integrated satellite image overlay with Microsoft® Bing™ Maps combines diagram with actual photograph of accident location for a clearer representation of the scene.
  • Multiple color and labeling options combined with a wide selection of common accident objects to help ensure consistency, clarity and scale of the scene diagram.
  • Dynamic animation provides ability to link multiple diagrams together to see the accident happen.
  • Exportable diagrams available in a variety of formats allow users to easily share with other claims handling partners, other party's insurance company, attorneys, or recovery personnel.
  • Available as a value added feature of ClaimIQ or as a stand-alone application.

"We actively engage our customers in our software development process, and the enhancements provided with ClaimIQ's latest release are largely based on our customers' input and feedback," said John Gilmartin, Vice President of Product Management & Operations, Mitchell International. "Scene Diagram delivers the new functionality and enhanced flexibility that our customers have requested to assist their efforts to continuously raise the bar around superior claims service delivery to their policyholders."

To learn more about Scene Diagram, please visit us at

Mitchell ClaimIQ is a self-contained, 100% web-based claims system used by leading insurers across lines of business to improve the claim process, ensure claims handling consistency and leverage individual carriers "best of breed" claims handling practices. Mitchell ClaimIQ provides investigative and damage evaluation consistency and negotiation and settlement support to more than five million automobile and general liability claims per year. 

About Mitchell International, Inc.
Mitchell International ( is a leading provider of information and workflow solutions to the Property & Casualty claims and Automotive Collision Repair industries. The company's comprehensive solution portfolio streamlines the entire auto physical damage, bodily injury and workers' compensation claims processes. Mitchell enables millions of electronic transactions between more than 30,000 business partners each month to enhance partner productivity, profitability, and customer satisfaction.

About Mitchell Auto Casualty Solutions
Mitchell Auto Casualty Solutions (ACS) provides technology, database and service solutions that enable customers to achieve claims operational excellence while handling 1st and 3rd party liability and medical claims in a more timely, efficient, cost-effective, accurate, consistent and fair manner.

For more than 20 years ACS has delivered high-quality products and services to property casualty claim insurers, service providers and TPA customers, assisting them to better analyze and adjudicate 1st and 3rd party medical bills and execute complete, comprehensive and consistent liability and injury evaluations and claim settlement strategies and deliver superior claims service.