SWINDON, UNITED KINGDOM--(Marketwire - October 7, 2010) -  Cherwell Software, Inc. ("Cherwell"), the developer of Cherwell Service Management™, today announced the appointment of Simon Kent as Head of Technical Services, EMEA. Kent's core focus will be to advance the Technical Services and Service Provision business strategy to support the growth of direct and channel driven customer acquisition across EMEA as the company continues to develop new markets for its integrated service management solutions.  

Simon, former co-founder, co-owner and Director of Customer Services at ICCM, brings with him over 24 years experience in the IT industry with specialist knowledge of Service Management, Business Process Management and ITIL aligned software spanning 17 years. With former responsibilities including Customer Service and Retention business strategies, Simon is well placed to augment the successful advance of Cherwell Software's progression in the IT Service Management market place. 

"Simon's decision to join Cherwell is a real coup for the Company and will raise a few eyebrows in the industry," said Tony Probert, European Managing Director of Cherwell Software. "We are delighted to welcome him on board and look forward to the experience, enthusiasm and creativity he will undoubtedly bring to Cherwell and its customers."

"At Cherwell we are proud to be the leader in SaaS 3.0 for the ITSM software industry, offering a hybrid approach to more choices for our customers in financing, hosting, and user experience," said Vance Brown, CEO of Cherwell Software. "We are about customer care and choice, so Simon Kent's background and experience makes him well qualified to continue our commitment to put our customers' desires first."

Simon Kent commented: "Cherwell Software has a superb future and we recognize that a key differentiator is the quality of service delivered alongside a sensational product. A primary focus of my role will be to supplement and enhance standards of service delivery and to harmonize strategy with the US, where Cherwell is headquartered. I am thrilled to be working alongside some of the greatest minds in the industry and a team of such high quality people where customer service stands as the number one business goal."

Tony Probert confirmed: "The Cherwell toolset is extremely flexible and configurable, so it is vital that we have seasoned and experienced professionals to provide great advice and support, enabling clients to gain maximum advantage from their investment in Cherwell."

About Cherwell Software, Inc.
Cherwell Software is the developer of Cherwell Service Management™ -- an integrated service management software solution for IT and support professionals. Cherwell Service Management was designed, from the ground up, using Microsoft's .NET technology and out-of-the-box Pink Elephant verified ITIL best practices. With fully-integrated modules, Cherwell Service Management provides a holistic approach to service management, allowing IT and support departments to align themselves with the businesses they support. Some of Cherwell's satisfied customers include TV Guide, The Weather Channel, ENT Federal Credit Union, The University of Cal State Fresno and Ancestry.com.

Headquartered in Colorado Springs, Cherwell Software was founded, and is managed, by a team of industry experts -- including the former CEO of FrontRange Solutions, the former Chief Architect of FrontRange's HEAT® and ITSM™ product lines, and the original founder and past CEO of the Help Desk Institute (HDI). We are passionate about customer care, and dedicated toward "building innovative technology built on yesterday's values." Please visit http://www.cherwellsoftware.com for more information about Cherwell Software.

©Copyright 2010 Cherwell Software, Inc. All Rights Reserved. Cherwell Service Desk®, Cherwell Service Management™, the Cherwell logo and other Cherwell products, brands and trademarks are the property of Cherwell Software, Inc. Other products, brands and trademarks are property of their respective owners/companies. Any rights not expressly granted herein are reserved.

Contact Information:

Matthew Neigh
Channel & Marketing Manager
Cherwell Software, Inc.

www.cherwellsoftware.com
Phone 719-434-5829