OVERLAND PARK, KS--(Marketwire - November 10, 2010) - Technical Support Alliance Network (TSANet) unveils a new relationship and pricing model for its members. TSANet provides a collaborative relationship infrastructure that allows members to work with other members to isolate and/or resolve mutual customer, multivendor problems. The organization also announces a new leadership team after its annual officer elections.
The new model categorizes members into Basic and Premium levels. Corresponding many-to-many group relationships have been established at the Basic (Business Hour Response) and Premium (Mission Critical) levels. The new programs allow members to join a single relationship while establishing multiple relationships with multiple partners, or creating one-to-one relationships or custom group relationships to meet customer needs. The re-structure of the member pricing model now aligns with the new Basic and Premium levels and will further allow members to position TSANet with partners at reduced costs.
The board elected new officers at the Board of Directors and Annual Members Meeting held last week in San Diego. Serving one-year terms, the new officers are Rainer Zielonka (IBM), Chairman; Jill Scola (EMC), Vice-Chair; Robert Poston (Microsoft), Secretary; and Pam Fowler (Ingres), Treasurer. Together, the officers form the executive committee, which monitors the strategic, operational and overall business of the organization.
"TSANet has tackled several major challenges over the past couple of years, including globalizing the network and establishing a new relationship and pricing model," said Dennis Smeltzer, TSANet president. "TSANet has always been a member-driven organization, and the recent changes provide our members a wider range of options enabling increased utilization of the network resulting in improved cooperative support to their customers," he concluded.
About TSANet
Founded in 1993, TSANet (Technical Support Alliance Network) is a worldwide, multivendor alliance that offers an industry-wide forum to facilitate servicing multivendor customers while providing an infrastructure for more efficient multivendor problem solving. TSANet, a Not-For-Profit organization, is dedicated to improving member-to-member multivendor collaboration. Membership consists of more than two hundred software and hardware companies. TSANet can be reached at (913) 345-9311 or at www.tsanet.org.
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Contact Information:
Editorial Contact:
Deborah Barnes
TSANet
(913) 345-9311