SAN JOSE, CA--(Marketwire - January 5, 2011) - AltiGen Communications, Inc. (
ATC Freightliner is one of the dominant heavy and medium duty truck sales and service organizations in the United States. Freightliner, Sterling and Western Star semi trucks are distributed through its dealerships in Oklahoma City, Tulsa, Fort Worth and Dallas. In addition, thousands of customers located in or traveling through the Southwest rely on ATC Freightliner's 24 by 7 parts, wrecker and repair departments.
"Whether it's an emergency service call or someone inquiring about a major purchase, we pride ourselves on providing unparalleled customer service," said ATC Corporate IT Director Don Nolin. "With our prior Nortel call center, management could be difficult and expensive. So, we wanted to make sure that the replacement was software based, and flexible enough to allow us to really manage the interaction between our employees and customers. How we answer the phone is extremely important to us."
ATC Freightliner utilized AltiGen's skills based routing feature to match incoming callers with the person best equipped to answer their need. For example, by automatically routing a question about a specific part to the product expert, ATC efficiently provides information to customers while keeping a record of how many types of calls and transactions take place. With the solution's easy, intuitive design, ATC Freightliner's IT staff is also capable of managing everything in house and eliminates its dependency on an outside vendor. In house management improves response times and saves the company money.
"This is some of the best software we've ever used," said Nolin. "The systems are very easy to deploy and configure. We next plan to begin using AltiGen's MaxMobile capability for the IT department and company managers. The ability to log into a smart phone and have it operate the same as your desk phone will allow us to be very flexible in how and where we take and make calls."
"The ATC sales and service teams have invested in contact center tools that will enable them to enhance already excellent service," said AltiGen Vice President of Sales Mike Plumer. "With a 30 plus year track record of focusing on the customer, the reasons for ATC Freightliner's growth and success are clear."
About AltiGen Communications, Inc.
AltiGen Communications, Inc. (
Safe Harbor Statement
This press release contains forward-looking statements within the meaning of Section 21E of the Securities Exchange Act of 1934, including, without limitation, statements regarding the continued market acceptance of our 100 percent Microsoft-based business phone systems and call center solutions, and AltiGen's successful introduction of our next generation mobility solutions. These statements reflect management's current expectation. However, actual results could differ materially as a result of unknown risks and uncertainties, including but not limited to, risks related to AltiGen's limited operating history. For a more detailed description of these and other risks and uncertainties affecting AltiGen's performance, please refer to AltiGen's Annual Report on Form 10-K for the fiscal year ended September 30, 2010 and all subsequent current reports on Form 8-K and quarterly reports on Form 10-Q. All forward-looking statements in this press release are based on information available to AltiGen as of the date hereof and AltiGen assumes no obligation to update these forward-looking statements.