Renowned Enterprise Governance Leader, Tony Filippone, Joins HfS Research as Vice President to Lead Governance and Healthcare Strategies

Former WellPoint Outsourcing Governance Leader Joins Growing Analyst Team at HfS Research as Research Vice President

NEW YORK, NY and LONDON--(Marketwire - Apr 25, 2011) - HfS Research (, the leading research analyst firm covering global outsourcing and shared services strategies, today announced the appointment of Tony Filippone as Research Vice President for Governance, Sourcing and Healthcare strategies.

Filippone's prime focus at HfS is delivering research, thought-leadership, practical advice, and imparting real-world vendor management experience to buy-side clients and service providers on what really matters -- how to govern outsourcing programs in a manner that creates real value to all parties. He also oversees the company's research in the healthcare industry and the document management and call center Business Process Outsourcing (BPO) markets.

Prior to joining HfS, Tony Filippone spent almost nine years at WellPoint, Inc., the United States' largest health benefits company, where he held multiple leadership roles. He initiated and led the company's enterprise-wide BPO governance for a multi-vendor, multi-process program involving thousands of staff. He also led strategic sourcing in complex indirect services procurement, where he managed the selection and enterprise-wide implementation of an industry leading procurement application while simultaneously leading cross-functional sourcing teams in outsourcing, marketing, consulting, facilities, contingent labor, and human resources categories.

Before joining WellPoint, Tony spent seven years consulting with Accenture and MarchFirst, where he specialized in business process simulation and reengineering, strategic customer relationship management, and post-merger/acquisition integration management.

Commenting on his appointment, Filippone, said, "Day-to-day execution is outsourcing industry's biggest challenge. Long after the lawyers have left and the senior executives have made the big decision to outsource, buyer and service providers' governance and vendor management professionals are struggling to succeed in an incredibly complex environment. It is time to shine the light on the governance and vendor management activities that drive performance, real value and joint satisfaction."

HfS CEO and Head of Research, Phil Fersht, added, "Having worked with Tony in the industry for several years, he has always been our number one choice to lead our governance research. He has re-written the rule-book for vendor management during his many years at WellPoint, and will be an incredible asset for delivering industry-leading research and advice for HfS clients."

About HfS Research

HfS Research ( is the foremost research analyst firm and social networking community, focused on helping enterprises make complex decisions with their business process operations, IT outsourcing and shared services strategies. It has the largest audience and regular following in today's global sourcing industry.

With 50,000 subscribers, HfS Research provides the most impactful and frequently-visited global collaborative community platform in the global services industry, providing rapid and insightful commentary, analysis and debate of enterprise outsourcing and shared services dynamics. The organization is unique in the fact that it integrates personable social networking with market research and expert advisory services.

The HfS Research mission is to provide a unique environment for collective research, opinion, experience and knowledge across the global outsourcing industry to help enterprises explore new performance thresholds. Led by industry expert Phil Fersht, the HfS Research team is a multi-disciplinary group of analysts across North America, Europe and Asia/Pacific regions, with deep domain knowledge in business process outsourcing, information technology services and cloud business services.

Launched in 2007, HfS Research's acclaimed blog Horses for Sources has more than 120,000 monthly visitors across the global outsourcing industry, and is widely recognized as the leading destination for collective insight, research and open debate of industry issues and developments. The HfS LinkedIn community, The BPO and Offshoring Best Practices Forum, is thriving with over 12,500 industry professionals sharing views and information daily. You can access information about HfS at and on Twitter at
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