MISSISSAUGA, ONTARIO--(Marketwire - Aug. 15, 2011) - KUBRA, a customer interaction management solution provider, today announced it has signed an agreement with The City of Richmond Department of Public Utilities (DPU). The DPU operates five utilities: natural gas, water, wastewater, storm water, and electric street lighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region. The new contract will include outsourced bill print and mailing services, document management, e-billing and self-service, and one-time e-payment solutions.

DPU did an exhaustive Request For Proposal (RFP) to source one strategic partner that could manage all their online and offline billing and payment processes. Key criteria included sophistication on the e-billing front and the ability to support multiple online delivery channels. KUBRA won the RFP and recently implemented the print/mail, document management and e-bill consolidator channels. Phase 2 includes a comprehensive Biller-Direct solution, which will anchor future secure email delivery and mobile e-billing strategies.

"KUBRA faced all the industry players in this aggressive battle to earn the trust and technological advantage for the City of Richmond DPU, and we are completely energized to be awarded the opportunity to work with the DPU," said Rick Watkin President & CEO of KUBRA. "Our extensive client base, strategy and single technology platform for managing the entire customer interaction management cycle positions KUBRA very well in the industry and we look forward to establish a long and beneficial partnership with the DPU."

"We are pleased to have such a comprehensive level of service from our bill print vendor. As any customer-centric organization knows, it is critical that our processes work seamlessly and efficiently. We were looking for an organization that was able to handle our needs and meet our expectations and KUBRA does that wonderfully," said DPU Customer Service Administrator Mark McClain.


KUBRA provides customer interaction management solutions to some of the largest utility, insurance, financial services, health care, and communication companies across North America. Our portfolio of integrated multi-channel outsource solutions' include document print and mailing, e-billing and self-service, document management, and payment solutions. With over 500 clients and 1 billion customer interactions annually KUBRA enables innovative performance-driven value to its clients every day.

Contact Information:

Rick Huff
SVP Sales, Marketing & Client Relations
1-800-766-6616 ext 233