Finnair and Finavia have chosen seven Quality Hunters, who will observe flight operations and service with the aim of improving customers’ travel experience. From October 20th, for a period of six weeks, this group of Quality Hunters will travel on Finnair flights from Helsinki to various destinations in Europe, Asia and the United States. An eighth Quality Hunter will be chosen from members of the public who participated in the discussion.
Finnair and Finavia have chosen seven Quality Hunters from more than 2,000 applications that arrived from all over the world. The Quality Hunters will raise for public debate new proposals to improve flight travel. Every Quality Hunter will monitor a specific category selected for them and will evaluate and report their experiences and development ideas on the Quality Hunters 2 website: www.qualityhunters2.com. The Quality Hunters will travel to different parts of the world during the period October 20 – December 1.
The seven selected Quality Hunters are: Yuval Golan from Israel, Mette Frøkjær Hansen from Denmark, Tomas Spohn from Germany, Sanjoo Malhotra from Sweden, Francoise Lin from France, Asami Nagai from Japan and Mirva Lempiäinen from Finland, who currently lives in New York. The group will be further strengthened by one more member: The Quality Hunters will select one of the members of the public who participated in the discussion to join their ranks.
“Our goal is to develop our service continuously and to offer our customers peace of mind as well as care and attention at every stage of their journey. The Quality Hunters’ task is to identify development areas, but also to find solutions that can be implemented and thereby improve customers’ travel experience”, says Finnair’s Director of Global Marketing Antti Nieminen.
“In their travels, Quality Hunters will measure customer satisfaction in a sustainable and continuous way. We are eagerly awaiting what the Hunters will discover and we will take our discussion of quality forward, based on their findings,” says Finavia’s Customer Experience Manager Johanna Metsälä.
20.10.2011
Finnair Plc, Communications
Further information: Finnair Media Desk tel. +358 9 818 4020, comms(a)finnair.fi
Finavia Plc, Helsinki Airport Communications
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