GUANGZHOU, CHINA--(Marketwire - Nov 24, 2011) - Huawei, a leading global information and communications technology (ICT) solutions provider, today launched its eSpace Cloud Contact Center Solution to the global market at the 2011 Asia Pacific Contact Centre Association Leaders (APCCAL) Expo in Guangzhou, China. With features such as on-demand cloud contact, mobile and highly-efficient cloud management, seamless communication cloud collaboration, and green and open cloud agent, the eSpace Cloud Contact Center Solution will lead the entire contact center industry into a Cloud era, and meet increasing demands in marketing services and management from enterprises.
"Cloud computing technology has brought a new driving force in the development of contact centers, and will greatly enhance efficiencies in communications and collaboration between enterprises and customers," said Louis Victor, Marketing Director of Enterprise Contact Center at Huawei Enterprise. "Huawei is committed to providing leading-edge contact center solutions to enterprises, and together with our partners, create a top-notch cloud contact center platform for our customers."
Huawei developed the eSpace Cloud Contact Center Solution by leveraging on advanced ICT technologies. Based on the Cloud-Pipe-Terminal Layer frame, the eSpace Cloud Contact Center Solution's features include:
In the first half of 2011, Huawei Enterprise's global contract sales revenue increased by 80 percent compared to the same period last year. The business group is on track to double its global contract sales to USD 4 billion this year as it expands its global market share in the enterprise space and achieves significant growth in strategic markets such as North America and Europe. Huawei Enterprise also plans to reinforce its leadership position in Asia and place strong emphasis on markets such as the Middle East, Russia and Brazil. In the next five years, Huawei Enterprise business group's sales revenue is expected to reach USD 15 billion, accounting for 20 percent of Huawei's total global revenues.
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About Huawei
Huawei is a leading global information and communications technology (ICT) solutions provider. Through our dedication to customer-centric innovation and strong partnerships, we have established end-to-end advantages in telecom networks, devices and cloud computing. We are committed to creating maximum value for telecom operators, enterprises and consumers by providing competitive solutions and services. Our products and solutions have been deployed in over 140 countries, serving more than one third of the world's population.
For more information, visit Huawei online: www.huawei.com.
Follow us on Twitter: www.twitter.com/huaweipress and YouTube: http://www.youtube.com/user/HuaweiPress.
About Huawei Enterprise
Huawei Enterprise is a strategic business group of Huawei dedicated to providing quality end-to-end communications solutions and services to customers worldwide. Leveraging Huawei's leadership in information and communications technology (ICT) solutions and customer-centric innovation, Huawei Enterprise offers a suite of solutions and services in network infrastructure, unified communications and collaboration, cloud computing and data center management. Our vertical industry applications are tailored to the needs of enterprises across sectors, including government, public utilities, energy, finance, transportation and power.
For more information, visit Huawei Enterprise online: www.huawei.com/enterprise
Follow us on Twitter: www.twitter.com/huaweiENT
Facebook: Huawei Enterprise
LinkedIn: www.linkedin.com/groups/Huawei-Enterprise
Contact Information:
Contact:
Edmond Siu
Fleishman-Hillard
+852 2111 3581
edmond.siu@fleishman.com
Sabrina Cao
Fleishman-Hillard
+852 2513 0115
sabrina.cao@fleishman.com