Companies Worldwide Tap Business Intelligence Leader to Provide Valuable Data to Customers and Partners
NEW YORK, NY--(Marketwire - Jan 23, 2012) - Information Builders, an independent leader in business intelligence (BI) solutions, today announced that its customers are increasingly improving their customers' satisfaction and loyalty by making valuable BI data available externally. Using the Information Builders WebFOCUS BI platform, these organizations are increasing the value of their data as they deploy it to improve the online experience for customers and partners.
Gartner estimates that reporting and analysis will be an expected component of most customer and partner relationships by 2013.1 To gain a competitive advantage from this trend, IT leaders will increasingly reevaluate their BI strategies to ensure they provide a rich analytical online experience. WebFOCUS provides users with the ability to view data in interactive dashboards and drill down into specific categories as needed, enabling organizations to give customers the ability to interact with data without requiring significant changes to their IT infrastructure.
"Today's marketplace is too competitive for organizations to be complacent about customer relationships," said Gerald Cohen, president and CEO of Information Builders. "To build and retain business, companies must be able to share information outside their enterprise walls. They need to give customers access to relevant data online to boost customer satisfaction, reduce costs, improve perception, deter fraud, and even reduce paper and other waste. A rich analytic online experience helps customers do everything, from tracking shipments to predicting crime. We believe this is the next frontier in the BI industry."
Information Builders has hundreds of customers who are putting data directly into the hands of end users. Here are just a few:
About Information Builders
Information Builders provides software and services that bring smarter decision-making and streamlined processes to leading organizations in business, government, and education worldwide. The company's software is installed in tens of thousands of locations, servicing millions of users. Its WebFOCUS business intelligence (BI) platform delivers massively scalable information applications, analytics, and customer-facing portals to the new generation of information users to deliver game-changing business results. Its iWay Software integration platform allows enterprises to leverage all of their information resources to streamline internal and business-to-business processes while escalating the overall accessibility and integrity of information regardless of environmental complexity. Headquartered in New York City with 60 offices worldwide, the company employs 1,350 people and has established significant industry partnerships. Visit Information Builders at informationbuilders.com. For ongoing news, go to informationbuilders.com/new or follow Information Builders at @infobldrs.
1 Schlegel, Kurt. "Make Customer-Facing BI Part of Your Business Model," Gartner Inc., Gartner IT Symposium, August 2011.
Contact Information:
Press Contacts
Kathleen Moran
Information Builders
(917) 339-6313
kathleen_moran@ibi.com
Kate Finigan
LEWIS PR
(617) 226-8847
informationbuilders@lewispr.com