State-of-the-art building will enable improved process flow and better turn times, more services for operators
ORLANDO, FLORIDA--(Marketwire - Oct. 30, 2012) - NBAA - Pratt & Whitney Engine Services'(PWES) regional service centre in Long Beach, California will be moving to new, larger facilities in order to meet customer demand. The announcement was made during the National Business Aviation Association's 65th annual meeting and convention in Orlando, Florida. P&WC is a United Technologies Corp. company (NYSE:UTX).
"The West Coast of the United States is an important hub for the general aviation and turboshaft sectors" said Raffaele Virgili, vice-president, customer service, P&WC. "It is important for P&WC to be able to meet the support and servicing needs of operators flying our engines in this region and that is the reason we are increasing our capacity at this facility. Our priority is to keep our customers flying and to put the global capabilities of our customer service operation at their disposal."
The doors to the PWES Long Beach regional service centre will open on November 1 at its new location, 11190 Valley View Street, Cypress, California, 90630.
As part of our global sustainability plan, this new 23,000-square-foot building offers energy efficiency as well as an additional 4,500 square feet of usable space. The increased space not only will allow for a new machine/clean line room to support broader repairs, it will also translate into increased speed and responsiveness for operators.
"Some 75 operators that use this centre will benefit from the reduced turnaround times the additional 30% capacity provides," concluded Virgili.
Current services include:
Future service capabilities made possible by the move include extending current service levels to newer engines models, such as line maintenance and heavy maintenance for the PW210 engine.
You can reach the PWES Long Beach Service regional service centre at its new location by contacting Oliver Ho and Curt McClung by eMail at firstname.lastname@example.org or email@example.com or by dialling +714-373-0110.
Come and see us at NBAA, booth no. 3160
Interested operators are invited to drop by P&WC's booth to speak with a customer service representative.
We never forget that your engine has our name on it. So we work to keep it flying efficiently and reliably. P&WC has built the largest, most comprehensive customer service network in the industry around its 10,000 customers who operate in 200 countries.
Through its Customer First Centres in Montreal and Singapore, P&WC is always just a call or click away, providing unparalleled technical support. The P&WC network includes 30-owned or designated repair and overhaul facilities, seven parts distribution centres, 100 Field Support Representatives, mobile repair teams, 800 rental/exchange engines and 12 customer training facilities operated through FlightSafety International. P&WC offers comprehensive Pay-per-Hour service for fleet operators and business and general aviation customers, with more than 7500 engines currently enrolled in P&WC-backed hourly cost programs, including the ESP® and FMP® programs.
P&WC also offers repair and overhaul of components and accessories, and the sale of new, exchange and used serviceable parts. Advanced diagnostics are also offered, moving operators towards a totally planned operating environment.
About Pratt & Whitney Canada
Founded in 1928, and a global leader in aerospace, P&WC is shaping the future of aviation with dependable, high-technology engines. There are currently more than 49,000 engines in service on more than 28,000 aircraft. Every second, a P&WC-powered aircraft takes off or lands somewhere in the world. P&WC's engines, with more than 600 million hours in the air, are an industry benchmark for innovative design, dispatch reliability, operating economics and easy maintenance. P&WC is firmly committed to ensuring that its products are designed, produced and operated while minimizing environmental impacts throughout their life cycle.
Based in Longueuil, Quebec (Canada), P&WC is a United Technologies Corp. company (NYSE:UTX). UTC is a diversified company providing high-technology products and services to the global aerospace and building industries.