WAKEFIELD, Mass., Feb. 20, 2013 (GLOBE NEWSWIRE) -- Comverse (Nasdaq:CNSI), the global leader in telecom business enablement through service innovation and smart monetization provided by a rich portfolio of BSS, Mobile Internet, Value Added Services, IP Communications and Professional Services, today announced availability of the Comverse® Share™ solution, a cloud-based offering that enables a communication service provider (CSP) to connect its BSS (Business Support System) ecosystem and social presence, bringing a more relevant, personalized interaction channel to its subscriber base.
The feature-rich Comverse Share solution puts the CSP where its subscribers are – and goes a step beyond to link both BSS and social data to provide a highly personalized online user experience. In doing so, the Comverse Share solution creates a win-win for CSPs and their consumer customers. Consumers have the option of a new communication channel with their provider, with more personalized interactions. CSPs increase relevance with their subscriber base and also net potential operational cost savings.
The Comverse Share solution can connect with any BSS ecosystem, and of course is also available as an option with Comverse's BSS solutions.
"A social media strategy is necessary – not optional, and CIOs will assert a greater role in application selection," according to Gartner. "Social for CRM benefits the business by fostering engagement, participation, and interactions among customers, and among employees, prospects and partners." Gartner believes that "Social for Customer Service and Support will be the most innovative area of focus for service organizations during the next five years1."
With the Comverse Share solution, CSPs can give their customers an 'opt in' service that lets them use social media to monitor their telecom usage and spending at a glance, and also provides benefit from a new approach to customer support: a social communication channel integrated with CRM that offers friendly, fast new support options, such as chat. CSPs can also expand the Comverse Share solution to allow their customers to enjoy full online access to telecom VAS services such as visual voicemail and SMS messages.
"Comverse Share is another example of how Comverse innovation brings value by enabling an enhanced customer experience," notes Gabriel Matsliach, Senior Vice President, Chief Marketing and Product Officer at Comverse. "Previews with CSPs globally have been very positive and their feedback around how they wanted to advance their social capabilities towards more personalization and interaction guided us as we finalized our offer."
Learn more about Comverse Share and Expanding Your Connected Horizons. Contact us for information about Comverse's presentations, demos, special cocktail event and more at Mobile World Congress 2013 – and to schedule a meeting with us there.
1 The Concise Social for CRM Vendor Guide, January 4, 2013, by Gartner Analysts Michael Maoz, Jenny Sussin, Ed Thompson. For more information, contact http://www.gartner.com.
About Comverse
Comverse is the world's leading provider of telecom business enablement solutions that support service innovation and smart monetization through a rich portfolio of BSS, Mobile Internet, Value Added Services, IP Communications and Professional Services. Comverse's extensive customer base spans more than 125 countries and covers over 450 communication service providers serving more than two billion subscribers. The company's innovative product portfolio enables communication service providers to unleash the value of the network for their customers by making their networks smarter. Comverse's solutions are available in a variety of delivery models, including on-site, cloud, hosted and managed services. Comverse is ranked number 55 in PwC's Global 100 Software Leaders list. For more information, visit www.comverse.com
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Statements included or incorporated by reference in this press release may contain "forward-looking statements." There can be no assurance that any forward-looking statements will be achieved, and actual results could differ materially from forecasts and estimates. Important factors that could affect the company include the risks described in the section entitled "Forward-Looking Statements" Item 1A, "Risk Factors" and elsewhere in the company's Registration Statement on Form 10 filed with the SEC on October 10, 2012 or in subsequently filed periodic, current or other reports. The company undertakes no commitment to update or revise forward-looking statements except as required by law.