TORONTO, ONTARIO--(Marketwired - June 10, 2013) - Airports are a necessary, tolerated component of air travel. They are merely a brief stop on people's journeys, yet one's airport experience can set the tone for an entire trip. Vancouver International Airport is doing its part to make the experience positive for most, based on a new poll by ranking the nation's worst airports.

This was the third year of the survey which measures traveller opinions on airport improvements, pet peeves and overall service in Canada's five highest-traffic airports. While Vancouver ranked third as 'the worst' Canadian airport, it finished well below perennial list-topper Pearson International, which was overwhelmingly deemed the worst by 71.3% of respondents, followed by Montreal Pierre Elliot Trudeau Airport in a distant second (12.8%). Vancouver (8.3%), ahead of Edmonton International Airport (4.0%), and Calgary International (3.5%).

The poll had some positive elements as well, recognizing numerous upgrades at Canada's busiest airports that addressed the most common traveler pet peeves. The poll identified long lines at check-in (40.4%), delays clearing security (28.5%), long waits retrieving baggage (14.8%), meager food and drink options (11.1%), and lack of shopping options (5.5%), as the top annoyances travellers face.

Vancouver addressed wait times this year with the addition of its new high-speed baggage system, helping passengers get their bags and on their way. This was deemed the Best Canadian Airport Improvement, topping the list with 27.6% of respondents. Pearson's popular perks from the past year included self-serve border clearance, new dining options, and tabletop iPads (for food orders and flight tracking).

"Vancouver is a very well-run airport and continues to improve and help keep travellers moving and happy," said Naman Budhdeo, CEO of "It ranks among the five busiest airports in the country, but manages to regularly upgrade services and satisfy customers."

The poll was conducted through Google Consumer Surveys. Each question received approximately 1000 unique responses from Canadian residents and offered demographic breakdowns. Access to specific poll insights is available in an infographic and in's blog post.

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