PLANO, TX--(Marketwired - Oct 7, 2013) - APAC Customer Services, Inc., an EGS Company and a leader in global customer care outsourced services and solutions, announced today that it plans to fill 1,000 new Work at Home (WAH) positions. The positions, which are scheduled to be filled between now and the end of 2013, will support client growth.
The 1,000 new WAH employees will support clients in various BPO servicing functions, including customer service, sales and technical support; all while working from their homes. The agents will be based in the U.S. and work remotely via APAC's Work at Home technology platform, which allows agents to be 100% virtual, whereby they are recruited, hired, trained and operate from their homes. This WAH platform creates individual operating centers for each agent -- Homecenters™ -- and is enabled by APAC's enterprise-wide security, learning, operations and management tools.
Commenting on the expansion with these new WAH positions, James McGrath, President, APAC Customer Services, Inc., stated, "We are very pleased to be able to expand our Work at Home model. We are confident that it will provide exciting opportunities to add high caliber employees to the team and provide the right staffing mix to drive a positive customer experience and improved business outcomes for our clients."
Faye Victora, Vice President, APAC Mobility Solutions, stated, "We are thrilled with the opportunity to serve our clients and grow our business through our world-class Work at Home program. This program allows us to identify and recruit top talent, with unique skill sets from across the United States. Candidates who are seeking customer service jobs that fit into their individual lifestyles are encouraged to apply."
If you are interested in exploring a job in the Work at Home program, you can apply for a career with APAC Customer Services, Inc. (www.apacjob.com).
About APAC Customer Services, Inc.
APAC Customer Services, Inc. is a global leader of Customer Care business process outsourcing (BPO) services and solutions including sales, customer care, technical support, and back-office services. APAC Customer Services' clients include some of the most recognized brands in the world across all major market verticals. APAC operates via a world-class technology and operational delivery platform that spans North America, Latin America, Europe, Africa and Asia. APAC provides end-to-end, multi-channel customer lifecycle support across the world. APAC Customer Services, Inc. is an equal opportunity employer. For more information, visit APAC's website at www.apaccustomerservices.com.
About Expert Global Solutions
Expert Global Solutions, Inc. (EGS) is the holding company for APAC Customer Services, Inc. and NCO Financial Systems, Inc. EGS, through its APAC and NCO company brands, is a leader in addressing the needs of its customers as a fully scaled and global partner serving all aspects of the CRM and ARM customer lifecycle, which offers clients the unique complement of scale and a customized service delivery platform. EGS is an equal opportunity employer. For more information, visit EGS's website: www.egscorp.com.
Contact Information:
Company Contacts:
Margie Morse
Vice President, Corporate Communications