Transcom launches “Transcom Cares” as its overarching Corporate Social Responsibility (CSR) governance program

Luxembourg, 21 November 2013 – Transcom announced today that the company has
established Transcom Cares as the overarching governance program for its
Corporate Social Responsibility (CSR) activities.

“In order to be successful and create value, we need to meet the expectations of
all our key stakeholders: our clients, employees and investors, as well as the
communities that we are a part of. This is the basis for our CSR work, which
forms an integral part of our day-to-day business activities. At Transcom, CSR
means that we always do our utmost to do the right thing by our clients, our
people and our communities. This ambition is encapsulated in Transcom Cares.
While this program initially covered our community engagement activities, we are
now broadening the program’s scope to provide strengthened governance and
coordination for all Transcom’s CSR focus areas”, commented Johan Eriksson,
Transcom’s President and CEO.

Three prioritized focus areas make up the core of the Transcom Cares program:
people development, equality & diversity, and community engagement.

People development
Every year, we hire thousands of new people on whom our business results depend.
So it is not an exaggeration to say that people truly make all the difference in
our business. It is important for us to be recognized as a responsible employer,
attracting people and strengthening our brand in all our local markets. We aim
to create honest, flexible, safe and comfortable working environments where our
people can develop their careers and enjoy their working lives.

Equality and diversity
The global presence and demands from the more than 400 international brands that
we serve has made us a forerunner in equality and diversity. We are focused on
attracting top talent and retaining people to build a truly global company that
is prepared to meet and deliver towards diverse business cultures in all corners
of the world. We strive for gender equality on all levels, and are dedicated to
showing that equal opportunity employment is part of our DNA.

Community engagement
We believe that a committed involvement in the communities in which we operate
not only strengthens our employer brand, but also maintains our license to
operate in the markets where we choose to compete. Many of our community
engagement activities depend on our employees’ passion to contribute their time
and energy, making us all proud to work at Transcom.

In addition to the three CSR focus areas described above, Transcom fully
supports the ten principles of the UN Global Compact with respect to human
rights, labor rights, environmental care and anti-corruption work. These
principles are an integral part of our corporate strategy, business culture and
day-to-day operations. Therefore, as part of our on-going pledge to deliver an
outstanding customer experience in a global sustainable society, Transcom is a
signatory of the UN Global Compact. We are whole-heartedly committed to ensuring
that we comply with the UN Global Compact and its principles.

Read more about our Transcom Cares (http://www.transcom.com/About-Transcom/Our
-responsibility/) program by visiting www.transcom.com.

For further information, please contact:

Johan Eriksson, President and CEO
Telephone +46 70 776 80 22

Jörgen Skoog, Global Operations and HR Director
Telephone +46 70 462 50 25

Stefan Pettersson, Head of Group Communications
Telephone +46 70 776 80 88
About Transcom

Transcom is a global customer experience specialist, providing customer care,
sales, technical support and credit management services through our extensive
network of contact centers and work-at-home agents. We are 29,000 customer
experience specialists at 62 contact centers across 26 countries, delivering
services in 33 languages to over 400 international brands in various industry
verticals. Transcom WorldWide S.A. Class A and Class B shares are listed on the
NASDAQ OMX Stockholm Exchange under the symbols TWW SDB A and TWW SDB B.