Winning Service Quality Scores Are More Than Double Industry Average, Indicating Widening Gap Between Industry Leaders and Laggards
PORTLAND, OR--(Marketwired - Feb 19, 2014) - Inavero, the world's leading provider of client and job candidate satisfaction research for staffing agencies, today announced its 2014 Best of Staffing® Award winners along with its newly released 2014 Best of Staffing Diamond Award winners, reserved for those who have earned Best of Staffing distinction for at least 5 consecutive years. Presented in partnership with CareerBuilder, the fifth annual Best of Staffing award provides the only statistically valid and objective, service quality benchmarks in the industry. The annual competition identifies which staffing agencies are delivering the highest service quality to their clients and the permanent and temporary employees they help to find jobs. Yet again, this year's winners highlight a growing divide among the industry's service leaders and laggards, and identify the best staffing agencies for companies and job candidates to call when they are in need.
Less than two percent of all staffing agencies in the U.S. and Canada receive the Best of Staffing award for service excellence. And only 12% of the 2014 Best of Staffing winners earned the 2014 Best of Staffing Diamond Award for outstanding client and talent service over a minimum of five consecutive years. Utilizing the Net Promoter® methodology, the winner's stark contrast in service quality scores compared to the industry is a clear indication that the winning firms truly stand out from the rest. The 2014 Best of Staffing Talent award winners received satisfaction ratings of 9 or 10 out of 10 from 73% percent of their permanent and temporary employees, significantly higher than the industry's average of 53 percent. And, the 2014 Best of Staffing Client award winners received satisfaction ratings of 9 or 10 out of 10 from 73% percent of their clients, more than double the industry's average of 35 percent.
"The staffing industry is helping organizations bridge the skills gap and add jobs today more than at any other point in U.S. history," said Inavero Founder and CEO, Eric Gregg. "Between the well documented skills gaps and economic uncertainty, partnering with a top staffing agency is more important now than ever. The 2014 Best of Staffing award was earned by fewer than 2% of the more than 12,000 staffing firms in the U.S. and Canada. In an era of scarce talent, hard to fill positions, and ever-increasing expectations these firms have proven they have what it takes to deliver exceptional service to both clients and job candidates. We're proud of the accomplishments of our 2014 award recipients."
"CareerBuilder is once again proud to join Inavero in recognizing the 2014 Best of Staffing winners," said Eric Gilpin, President, Staffing and Recruiting Group, CareerBuilder. "With 42 percent of employers planning to hire temporary and contract workers in 2014 -- up significantly since the recession began -- the staffing industry continues to play a leading role in helping to meet increased market demands for top talent. The 2014 Best of Staffing winners are leaders in this effort, providing exceptional service to both clients and candidates."
Inavero has published two guides to educate companies and job candidates on how to choose a staffing agency. "How to Hire the Best Staffing Agency" identifies seven questions to help hiring managers, procurement professionals and senior HR leaders choose the best staffing agency for their needs. "What is a Staffing Agency?" explains how staffing agencies work to successfully find job candidates meaningful employment, and overturns some of the most common myths wrongly associated with staffing agencies.
®Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld. Net Promoter Score is calculated by taking the percentage of respondents who, on a scale of 0 to 10, rate their likelihood to recommend the staffing agency with a score of 9 or 10 (promoters) and subtracting the percentage who rate the staffing agency a 6 or lower (detractors).
Inavero administers more staffing agency client and talent satisfaction surveys than any other firm in the world. Inavero's team reports on satisfaction surveys from more than 500,000 staffing agency clients and talent each year and the company serves as the American Staffing Association's exclusive service quality partner.
Inavero's Best of Staffing® is the nation's only award that recognizes staffing agencies that receive remarkable reviews from their clients and the people they help find jobs (employed talent). Bestofstaffing.com is the central place that businesses and talent go to find the best staffing agencies to call when they are in need.
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