CHICAGO, IL--(Marketwired - Jul 15, 2014) - Mattersight Corporation (
This is an important and potentially very significant patent for Mattersight as it:
"This patent covering behavioral analysis for email, web, and social media, along with our previously issued patents covering this type of analysis of phone interactions, places Mattersight in a unique position to deploy solutions that improve customer interactions across every interaction channel," said Kelly Conway, President and CEO of Mattersight Corporation.
For more information Mattersight on please visit www.mattersight.com or visit www.mattersight.com/mattersight-patents for a list of Mattersight's issued patents.
About Mattersight
Mattersight is a leader in enterprise analytics focused on customer and employee interactions and behaviors. Mattersight® Behavioral Analytics captures and analyzes customer and employee interactions, employee desktop data and other contextual information to optimally route customers to the best available employee, improve operational performance, and predict future customer and employee outcomes. Mattersight's analytics are based on millions of proprietary algorithms and the application of unique behavioral models. The company's SaaS+ delivery model combines analytics in the cloud with deep customer partnerships to drive significant business value. Mattersight's solutions are used by leading companies in Healthcare, Insurance, Financial Services, Telecommunications, Cable, Utilities, Education, Hospitality and Government. See What Matters™ by visiting www.Mattersight.com.
Contact Information:
Contact
David Gustafson
Executive Vice President of Product and Customer Operations
847.582.7016
David.gustafson@mattersight.com